[Resolved]  LG Electronic Pvt Ltd — Poor service for LG split AC

Address:

Gurgaon, Haryana

B / 264 First Floor,
Sushant Lok-III, Sector-57
Gurgaon-122002
E-mail: [protected]@hotmail.com
Nilesh K Patel Phone: [protected], [protected]
July 5, 2010
To:
Vice President (Marketing & Sales)
LG Electronic India Pvt Ltd,
Plot No 51, Surajpur Kasna Road
Grater Noida-201306 (UP) India

Subject: complain number C [protected]

Dear Sir,
At the outset I must apologies for challenging your number one brand of customer satisfaction statement. Since last couple of week I have seen one of worst customer care service from LG India. I undersigned Nilesh K Patel has purchase the new LG split AC wide purchase bill dated 28/05/2010 from your authorized AC dealer M/S Bansal Electro vision Pvt Ltd. It was real nightmare for us after purchasing LG split AC, since day one it has given the trouble to us, it was not giving us cooling effect so we called to Bansal Electro vision for necessary action. However your dealer has accepted his mistake & reinstalled the machine. Even after two to three days machine was not giving cooling effect so your dealer has sent the LG Customer care person & they told that shortage of gas in split so he has filled the gas. Again after two to three days AC was not working properly then once again LG customer care executive told that there is excess gas so it will not work then he repaired. Once again after two to three days AC was not working so LG customer care executive has taken back the Split AC back unit at your repairing centre. Even your executive who has taken the machine has promised to deliver in one day but even after rigorous follow-up I could not get in 10 days also. Machine was taken by your executive on 25th June-2010 from our home to your workshop. The complain was longed on 22nd June-2010 by number “C [protected]” & you can see the how I have made the follow up to get back my repaired AC from your work shop but no one in your company is bothered to take care the customer’s problem.
Every day I use to call your customer care unit & I come to know various person of your customer care office those who are really bluffing to customer. Every one is telling that within 24 hr, 4 hr you will get call from our work shop about status of your machine but sorry to say I could not get single call from your work shop. Even your customer care department’s floor supervisor Mr.Chandrakant, Mr.Dhiraj & other executive Mr.Rohit are giving us fake information. I have pick up my phone almost 22 minutes on 3rd July-2010 but no use they have kept my phone on hold. the service which I have seen from LG customer care which is worst rated service which I have never seen in my life. All customer care executive are giving the number of Mr.Utsav Kumar ([protected]) & are telling me that please talk with him but this is the man who never pick up the phone also. I have tried to ring him up for good numbers of time with SMS also but never turn back. I am really shock with such incident that why service of LG is poor just because of this type of person working in your organization.
I am really thankful to Mr.Joshi ([protected]) number given by your LG dealer has given me all details & machine return back at my home on 4th July-2010 without installation.
Looking to above paragraph I hope you would realize that in the terrific heat of Gurgaon ( North India ) we have been forced to stay without AC even after spending good amount for your so called number one brand AC unit ( 5 star Unit) purchase by us. Since 29th May to till the date we have not taken the enjoyment of AC because since day one there are hips of problem & one by one created by your department.
What ever humility I have faced in my own house which I can express because my family wants other brand AC & I have taken the LG, now since day one machine become useless I have no word to convenience my family also. Who will pay the loss which we have suffered since last couple of week? Even at all points your service is zero which I have felt. I am not sure even after all this trouble I will get what kind of service & your service executive are also not sure so tell me what should I have to do?
I would request you kindly plan for the compensation with apologies letter to us & failing to such event force to put case in Consumer Court for settlement.
Hope you would appreciate my graveness & settled the issue at earliest.


Regards,

Nilesh K Patel