[Resolved]  LG Electronics — Free gift not received

Address:

Andhra Pradesh

I am D.S.Murty. I have purchased a LCD TV at from Reliance Digital at Hyderabad on[protected]. In the scratch card, i won LG Mobile. They asked me to submit the scratch card (code : 542494), address proof etc. at their office at Secunderabad. I personally went there and submitted the required forms and got the acknowledgement too. They told me that i would receive the gift in three weeks to my address. I waited for about 8 weeks. Later i called customer care people. They gave me a number. I spoke to that person. He said he would get back with details. I waited for about a week for him to get back to me with details. Again I called. Then he gave me another number. The new executive told me that he would get back. another week passed. I called again. He told me that he would get back in few minutes. I waited for a day and called him again. Then he told that the gifts are being processed from Delhi and i will receive it soon. I waited for about one month and yesterday (17th January 2012). He told me that i should call the next morning (today, 18th Jan 2012). I called him. He said he was in a meeting and "get back to me in 5 minutes"... the prototype dialogue. I only called him after about two hours at around 12 PM . Then he told me that the gift has been "delivered" to me.....! I asked him when and through which courier service, so that i can track it locally. He said that he is a "marketing manager" and not concerned with dispatching section (how do I know it anyway..) and "get back" to me with details in a day or so....i felt very bad. When submitting the scratch card, those people ask for every particular and proof ; but when it comes to dispatching the gifts, they behave so irresponsibly. How shall I proceed ? How many times i should be calling them ? ( I dont mind naming the LG people with whom I spoke, but i dont know whether we can do it or not).