[Resolved]  LG Electronics — HT 302 SD. Non receipt of Onam Gift

I am an officer of State Bank of India and my husband is a doctor with Kerala govt Service. We purchased a Home Theatre system of LG during this Onam. The purchase was made during first week of August 2007, from a shop at Kuravilangad, Kottayam. ( Model No HT 302 SD) .There was an offer of a 1 GB USB drive free with the model I purchased. But till date I have not received the gift. When I asked the shop from where this was purchased, I was told that usually the gifts of LG comes late. On 05.10.2007, I called the customer information centre, first I was asked to call a number at Kottayam. When I called there, a lady told me that, it was a different section and they never deals with customer complaints. Again I contacted the information centre. This time they gave me a number of Ernakulam Office. When I called there, first they told me that, it is a practice that LG gifts comes late, because I am not the only customer buying their product. Isn't 2 months necessary for a company like LG to assess the number of products sold during festival seasaon. When I asked this she collected my mobile and land line numbers and told me that their executive will call me in 2 hours. But till now I never received any call from anyone from LG. Whole these are utterly disgusting. we never expected this king of a response from a company like LG. One thing I want to add is we are higly satisfied with the performance of the HT system. We expect an early reply and necessary action.
Thank You.