[Resolved]  LG Electronics — Irresponsible Customer Service

I lodged one request to repair my lg (cdma)phone on aug 11th 2008.They took 3days to get it repaired, with 3months warranty.(the problem "is no power on")later even before the date of warranty is completed, the same problem repeated.so we again gave it for repair.They are taking 2weeks time to get it repaired.even today they have not delivered it.when we approach them regarding this, they are behaving very rudely.IS IT THE WAY TO TREAT THE CUSTOMERS? I FEEL THEY THE EMPLOYEES IN THE SERVICE CENTER(ARUNDELPET, GUNTUR, ANDHRA PRADESH)ARE NOT EVEN SHOWING ANY RESPONSIBILITY TOWARDS THE CUSTOMER SERVICE.PLZ REPLY TO THIS.THANK U

SIR,

I HAVE PURCHASED LG TV IN TANUKU(WEST GODAVARI DT) IN JAN-2005.
NOW I WAS TRANFERED TO CHEBROLU(GUNTUR DT) NOW MY TV HAS SOME PICTURE PROBLEM


PL SEND YOUR SERVICE PERSION FOR REPAIR


WITH REGARDS

K.SANKARA RAO
MAINTENCE MANAGER
SREE VENKATA SIVA PARVATHI SPINNING MILLS LTD,
CHEBROLU
GUNTUR
522212
A.P


[protected]

LG being a popular brand has no responsibility for their customer. we have logged complaint abut 3 to 4 times and each time we were provided with the complaint number with no solution Moreover every time they say that they will contact us with in 24 hours and i have been waiting from last 96 hours for the call.

Below are my complaint number /-
RNA[protected] JUN 11 ) AT 1347 HRS )
RNA[protected]
RNA[protected]
RNA[protected].24 HRS 13 JUN 11 )
AND TILL NOW WE HAVE NOT RECEIVED ANY CALL BACK FROM THE CUSTOMER CARE EXECUTIVE.....

check the your record for more information and get the issue resolved ASAP .



Rahul kumar

[protected],

Alternate; Nandani Talwar =[protected]

I am a very pissed off customer writing to express my dismay at how irresponsible LG's customer service has been for the past month/ month and a half. It all started off as a normal complaint regarding my air conditioner for which I had to call them several times since no one turned up on the day following my complaints. Finally, someone actually did visit for a diagnosis and informed that the coil inside the unit had to be replaced and that they would be sending an engineer/service executive the following day. Again, as usual, no engineer ever came. Out of sheer exasperation, I made a call again to LG's customer service only to find that the complaint had been closed! What the hell? After a few minutes of being on hold and complaining to the person on the other end, I was again told someone would be visiting within the next 24 hours or so, which, again never happened. I am sick of calling them again and again and wish they do something they ought to do just for the sake of courtesy.

Complaint RNA :[protected]