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LG Electronics - Washing machine service support

 
8 Reviews
User
  Dinesh
I got issue in my LG washing machine from mid of June 08, I have logged complain with LG customer care. after logging the issue there is no update form LG. then i followed up several time and finally one engineer come to check washing machine after two week. That engineer came along with his trainee, he checked all and told there is PCB issue, we need to replace. after that hter is no update from service centre, then i called LG requested for escallation. then there is no update from them i been figthin with LG customer care fro three weeks and the again coame to my place without appoint ment and given common report as PCB replacement reprot.

whenever we call LG customer care they will apologise for each and evary thing but if the person is apologise they should not repat that mistake again. but they using apologise and irretated me lot.. because progress is null..00000...

last week agian i called them and figthing then to transfer the call to escalation person.. that peron is not transfering and updating me that they escalation will come in after noon only.. if you ask for escalation person on evening 6pm the will escaltion person will available only on morning..

Last week i had very tough discussion with LG customer care finnal they sent one person for replacing PCB, its faulty one...

They commited me the PCB will be replaced in Mid for june but still they answer that waiting for stock. i checked with them they told who all having this modle in bangalore and whoo all logged the PCB .. they are still waiting for replacement. i dont know this statement is true or false... but for same LG model washing machine advertisement is running TV :) :( ... i dont know... whats going in and around LG LG CUST Care and LG Service support...
Complaint comments 7 Comments     Updated:
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N
User
Dinesh  
 

Washing machine - LG

I got issue in my LG washing machine from mid of June 08, I have logged complain with LG customer care. after logging the issue there is no update form LG. then i followed up several time and finally one engineer come to check washing machine after two week. That engineer came along with his trainee, he checked all and told there is PCB issue, we need to replace. after that hter is no update from service centre, then i called LG requested for escallation. then there is no update from them i been figthin with LG customer care fro three weeks and the again coame to my place without appoint ment and given common report as PCB replacement reprot.
whenever we call LG customer care they will apologise for each and evary thing but if the person is apologise they should not repat that mistake again. but they using apologise and irretated me lot.. because progress is null..00000...
last week agian i called them and figthing then to transfer the call to escalation person.. that peron is not transfering and updating me that they escalation will come in after noon only.. if you ask for escalation person on evening 6pm the will escaltion person will available only on morning..
Last week i had very tough discussion with LG customer care finnal they sent one person for replacing PCB, its faulty one...
They commited me the PCB will be replaced in Mid for june but still they answer that waiting for stock. i checked with them they told who all having this modle in bangalore and whoo all logged the PCB .. they are still waiting for replacement. i dont know this statement is true or false... but for same LG model washing machine advertisement is running TV :) :( ... i dont know... whats going in and around LG LG CUST Care and LG Service support...
 
My machine serial no.509DWO38564 purchased from GIRIAS cross cut road, coimbatore on 25.12.2005 with warranty upto 25.12.10. At present the main door top hinge has come of . Please sent your man to service the same and fix it immediately as I am inconvenienced due to the repair.
MY PRESENT ADDRESS:
LATHASRIRAM
62C AKSHAYA COLONY
ANNANAGAR WEST EXTENSION
NEAR FRONTIER LIFE LINE HOSPITAL
PADI
CHENNAI ; 600050
PHONE C'9443652133/HOUSE; 044-26544356
 
y machine serial no.509DWO38564 purchased from GIRIAS cross cut road, coimbatore on 25.12.2005 with warranty upto 25.12.10. At present the main door top hinge has come of . Please sent your man to service the same and fix it immediately as I am inconvenienced due to the repair.
MY PRESENT ADDRESS:
LATHASRIRAM
62C AKSHAYA COLONY
ANNANAGAR WEST EXTENSION
NEAR FRONTIER LIFE LINE HOSPITAL
PADI
CHENNAI ; 600050
PHONE C'9443652133/HOUSE; 044-26544356
 
y machine serial no.509DWO38564 purchased from GIRIAS cross cut road, coimbatore on 25.12.2005 with warranty upto 25.12.10. At present the main door top hinge has come of . Please sent your man to service the same and fix it immediately as I am inconvenienced due to the repair.
MY PRESENT ADDRESS:
LATHASRIRAM
62C AKSHAYA COLONY
ANNANAGAR WEST EXTENSION
NEAR FRONTIER LIFE LINE HOSPITAL
PADI
CHENNAI ; 600050
PHONE C'9443652133/HOUSE; 044-26544356
 
I have LG top loading machine bought 5 years back ib 4 years time LG replaced the spinning head at the cost of approx Rs 6500-00 . 2 times top lid magnt at the cost of Rs.600-00

I had national Japan machine which I used for 10 years without spending a NAYA paise.
If you compare the machine to National machine LG is 3rd class machine .
I am most unhappy with LG washing machine

Ramesh Bhatia
Belgaum 590011
 
there is noise when my lg wasing is in use while it spins
N
User
John  
 
Sub : Complaint No. C0991900573

This is to bring to your notice the very pathetic service provided by LG. We logged a complaint with LG regarding a problem with our LG Tromm Front loading washing machine, on Wednesday, 16th September, 2009. The call centre person took almost 20 minutes on the telephone trying to understand the reason for our call and at the end of the conversation he said that the matter would be resolved within 2 hours. Unfortunately, we were not given a complaint number. The next day too noone came. We waited again on Friday, no one turned up. On Saturday, we called again and this time we were given a complaint number and assured us that someone would be visiting our house soon. As expected no one turned up on Saturday. On Sunday too no one turned up. Today is Monday, 21st September, 2009, the 6th day and no one has turned up at our place till 5:00 p.m. If you look at your records, you will find that we have made several complaints and requests but it has fallen on deaf ears. Clothes have not been washed for the past 6 days.

We do not understand what to do or where to go. Does not seem like the service of LG is reliable. This is very unfortunate!!

Please let us know if something could be done to resolve an issue that is so urgent.

Thank you.

A.P.John

A-499, Ansals Palam Vihar, Ground Flloor

Gurgaon

Haryana 122017

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    LG Electronics - Washing machine service support