LG Electronics — Collected 5000 for MAC but not providing service

Address:

Chennai, Tamil Nadu

I purchased LG 32 Inch LCD TV in 2008 and it developed a snag in 2012 July. LG executive repaired it and worked well and at the same time he asked me to take AMC which will be useful by LG under the plan HApply Living . I gave a cheque in the name of LG customer care of RS 5000 for 3 yrs AMC. The cheque was processed and so far has'nt received any receipt/document related to my AMC. I called customer care repeatedly, but they are asking me to contact local service centre who collected cheque ie. VAdapalani Customer care. When i called them, they are not esponding. No body is responding and now i had a problem with my TV and gave complaint on 13th Oct 2012, request no:RNA[protected]. LG CC executive came and said there needs to be a spare replacement and it will be done in 2-3 days. but so far no body came and when i called LG CC back on 30th OCt, they told my request has been cancelled. Infact i called thrice in between to LG Cc and i was told that my request is kept in pending for spare receival. Now again on 31.oct 2012 once again i lodged complaint, request no:RNA[protected]. But so far nobody attended.

This is really worst customer care service from LG and infact it can be considered as a fraud. They collected 5000Rs but not providing any service not even a receipt. I am thinking of putting a criminal case for collecting money from public with wrong intentions.

Pls guide me in this problem.

Thanks
Ravi Kumar
Contact No:[protected]

Chennai