LG Electronics — Deficient service

Address:

West Bengal

Sir,
We have been using the above mentioned washing machine for around two years.Suddenly,last week,the Start/Pause button stopped functioning. We registered a complaint vide RNA[protected] which was attended to by your technician on 05/08/2013.The problem was rectified and the Start/Pause button started functioning again.We were given Invoice No.8703 in lieu of payment of Rs.394.00. Your technician insisted that we join the AMC scheme on payment of Rs.5000 which we refused.The Washing Machine was functioning well till 11.08.13 when once again the Start/Pause button stopped functioning and we lodged a complaint vide RNA[protected] which was attended on 12.8.13 by your technicial.He informed that the PCB is detective and needs to be replaced which would cost around Rs.3000. Moreover, when the Washing Machine was switched on after your technician left, it was seen that none of the lights were glowing on the PCB though earlier all the lights were visible and only the Start/Pause button was not functioning.
It appears that your technicians deliberately made the Washing Machine non-functional so as force us to change the PCB/enter into AMC of Rs.5000.
I would request you to kindly look into the matter immediately failing which we will move the consumer forum for deficiency of service and willfully causing loss to us. We are also very much disappointed with your product breaking down just after the warranty period and would not patronize LG products in future.

Yours faithfully,
(WAQAR HAIDER)
30/A,Cantopher Lane,
Kolkata-700014
Ph-[protected]
[protected]@yahoo.co.in