[Resolved]  LG Electronics India — REPLACEMENT OF SPARES

Address:

Mumbai City, Maharashtra

Re: Complain Registration from www.LGINDIA.com[protected]
Sunday, 10 October, 2010 12:42 PM
From:
"farrokh pavri" <[protected]@yahoo.co.in>
Add sender to Contacts
To:
[protected]@lgindia.com
Dear Harshit,

It seems that LG personnel can only give lip service and no action based service.
Even after waiting for 15 days the parts have not been replaced and the response which I get from Manish (the stores Head of Mumbai), Truptikal (Head of Neutron Service centre) is dismal, disappointing and utterly unprofessional.

It is I who am the customer have to call them everyday and remind their duties. They behave in a lethargic and completely irresponsible manner. Whenever I phone them they give some excuse or another and promise a new date on which the parts will be replaced.

Manish had committed that if the parts are not received by Friday 8th of October 2010 then the LCD will be replaced. Then again on Saturday 9th he said that it will be definitely completed. At no time have they took the trouble to call me and inform me of the status. On Saturday also the parts were not replaced. Again it was confirmed by Manish that on Sunday 10th October it will be definitely finished before noon but has not been done so.

I want you to take this matter up to the highest authority of LG and take the strictest action against both of them for their irresponsible behaviour.

Also I want you to take up this matter personally and complete it by Monday.

Farrokh Pavri.

Disappointed LG CUSTOMER.

--- On Wed, 6/10/10, [protected]@lgindia.com <[protected]@lgindia.com> wrote:


From: [protected]@lgindia.com <[protected]@lgindia.com>
Subject: Re: Complain Registration from www.LGINDIA.com[protected]
To: [protected]@yahoo.co.in
Date: Wednesday, 6 October, 2010, 4:12 PM


Dear Customer,


Thanks for sharing your concern with us.

We have forwarded your issue to the concerned branch office so that an immediate step can be taken in this regard.

To help us serve you better ,please provide us your valuable feedback, on our service ID [protected]@lgindia.com.

Thanking you and reassuring you of our best services always.


Thanks & Regards
Harshit Pathak
Customer Service Dept.
LGEIL- Head Office
Greater Noida (UP)








Complaint No [protected]
Name FARROKH PAVRI
Email id [protected]@yahoo.co.in
Address 1 D-16, GODREJ BAUG NEPEAN SEA ROAD
Address 2 -----
Address 3 MUMBAI
Landmark Near Simla House
State Maharashtra
City Mumbai
Pin Code 400026
Std Code -----
Phone No 66640479
Mobile Number [protected]
Product Television
Subcategory LCD TV
Appointment Date 6/10/2010
Type of query Complaint
Remarks Dear Customer care Manager, My complaint no.c[protected] dated 25th Sept 2010 has not been resolved till date. It is highly disappointing to be informed by LG personnel that spares are not in stock.Almost 10 days have passed, in so much time one can get easily anything from any part of the world and LG is unable to supply a single part in Mumbai. After 25 to 30 phone calls and sms to toll free, Neytron service centre, Mr. Truptikal, Mr Manish Sawant have still not received their response. Parts are panel and micom as per their information. Will have no recourse but to go to media/newspapers and consumer redressal commission if the problem is not rectified within 2 days. Farrokh Pavri

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