[Resolved]  LG Electronics India Pvt Ltd - TV Set — Received defective TV Set at the time of purchase

Address:

Mumbai City, Maharashtra

Sub: Replacement for a damaged LG Television
Numerous complains regarding the same not attended

Dear Sir / Madam

My name is Santosh Sahu, resident of Mumbai (Antop Hill), would like to bring to your kind notice that I have received a damaged LG Television Set - Model No. LG - 21FS4RG purchase through a dealer – Kohinoor Televideo, Dadar East, Mumbai on 5th July 2009, invoice no – 57142

After over one month of the purchase one day while dusting with yellow duster the sticker on the TV set got stuck to the cloth and I was shocked to notice a crack behind the sticker. Immediately I registered a complain with the dealer (Mr. Nair of Konhinoor Televideo) who examined the piece and confirmed the defect. He promised a replacement but no action has been taken till date.

I have logged 2 complains at LG Customer Care the complain nos are NV140031 & C09B1415395. The service engineer visited my residence, examined the TV set and confirmed the defect but again no action has been taken till date.

My TV set is still under warranty and have requested LG for fresh piece.

Awaiting for your positive reply.

Thanking You,


Santosh Sahu
+91 [protected]