LG Electronics — LG refuses to replace product while it is still under AMC | |||
We have 26 inches LG LCD TV make: 2008. 26LC7R-TS. We purchased AMC (Annual Maintenance Contract) from LG in 2011 for 3 year (exp 2014). Serial No : 710SRDD58410 AMC Start Date : 03/07/2011 AMC end dat1 : 02/07/2014 In Aug 2012, TV stopped working. The technician informed us that the screen of the TV has problems but the company has stopped manufacturing the screen. The only solution according to them was that we will get a depreciated amount. We want the product in working condition, we do not want money.The AMC promises that each and every part of the TV is replaceable. So LG should delivered what it has promised. For the last one month we have been continuously requesting LG to find a replacement but it has been of no use. It is very easy for a MNC to say that it can not replace a product but it us consumers who have to suffer financial loss(in this case rs 20000.00 atleast) and stress. Was this information helpful? | |||
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Comments
After many such reminders and requests> LG still fails to keep its promise. AFTER 5 MONTHS WE ARE still without a TV. LG is pathetic. Please do not buy LG PRODUCTS AS LG can not keep the promise of good service to its customers.
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