[Resolved] LG Electronics — LG Split AC- Compressor fault- No replacement/repair

meets31

Address:

Haryana

Hi,

We had bought an 1 ton LG Split A/C in June 2011. Ending June 2012, we faced some issues with the A/C and the engineer from LG visited our place to check. The engineer informed us that the compressor of the A/C has burnt and needs to be replaced. Ever since, we have tried reaching all the LG showrooms in Yamuna Nagar but to no avail. We have to suffer in this sweaty weather. I had bought the LG A/C only because the service was good. But in my case the service provided is pathetic and its been moe than 1 month without a working A/C.

I want to complain against all the LG authorized/unauthorized dealers in Yamuna Nagar who have failed to provide the compressor.

I have called up the toll free number[protected] a number of times, where the executive promises of fault resolution within 72 hours everytime I call them up. Complaint Number : RNA[protected] dated 13July 2012 has already been registered but we have seen no response.

Please let me know when can the issue can be resolved. I am trying to resort to frank ways else the consumer court is just a knock away.

Regards,
Dr. R.K.Singla
Singla Nursing Home,
Bubka Road,
Radaur-135133
M: [protected]

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related LG Electronics reviews

View all 7060 LG Electronics Reviews

Comments

RAJ KUMAR SEHGAL

from Mohali, Punjab

LG — Replacement because of non satisfaction of split ac

I purchased one .75 AC from Khanna Bros.SCO 5 Madhaya Marg Chandigarh against Bill No. 7495 Model no. LSA2BWIAFI Serial No. 902HAWS00481 for my small room measuring 10 ft 8 ft as per the company specifications (LG)BUT within one day of installation/purchase I complained to the dealer and to the LG India but the same has not bee replaced by another one or by higher capacity as I shown my intention to pay for the higher. The customare care told me that it can by replaced only if the dealer from where I have purchased recommends and the dealer is not ready for that. I am helpness and have been approaching the dealer and customer care but till date nothing has been done in this regard.

Mrs.Anjana Motwani

from Pune, Maharashtra

split a/c — compressor has failed

Sir,
it is 1year 6 months before that i have bought this a/c from cool traders santacruz
No one ever came to give free service itill date.
Now on our complain they came after 7 days to tell us we need to pay service charges other parts charges etc then too they dont promise to replace the compressor which according to us is in warranty as we were told it has 5 years warranty
We feel cheated by a company like vediocon whom we use to held in high esteeem .

with hard feeling
Motwani

malini sinha

from Mumbai, Maharashtra

It is true vedioconservices are become bad to worst
Good save the buyer

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team