LG Electronics — FRAUDULENCE IN CUSTOMER SERVICE

Address:

Mumbai City, Maharashtra

To,

The LG Electronics India Pvt. Ltd 03 Dec 2011


Sub:- FRAUDULENCE IN CUSTOMER SERVICE

Sir,
I would like to inform you that I am a satisfied and very old user of your products. I have used many of your products which I considered is far better than many other products available in the market. Recently, I bought a LG Optimus Phone (P-500) (Serial No. 104IPLR055888 and IMEI No. [protected]) on 26 July 2011. The phone has some problem with the LCD screen, so as it was within the warranty period, I landed the phone in the KBS Communications, Mulund (West), Mumbai (IN[protected]S) Service Centre on 29 Nov 2011 (vide Job No. RNA[protected]. After 2-3 days I tried to inquire about the phone but they told me that their server was not working. Further, on 02 Dec 2011 after much hustle and trials I finally been able to contact their service centre and they told me that “Your phone’s PCB, Battery, LCD, SMT is water damaged and all needs to be changed in a full estimation cost of Rs. 11700 /-“. I told them that I have bought the phone in Rs. 9766 /- and it is under the stipulated warranty period, so why should I spent a greater amount on the phone. They simply told me that, you can either pay the amount and get the phone repaired or you can take away your handset and get it repaired elsewhere. And also when I told them that I will take legal actions against them, they told that it will be dealt by the company only and the company will pay for it. It is clearly indicating that the service centre representative were not at all bother either about the compliance of the customers nor about the company. I collected the mobile handset from their Service Centre at 4:30 p.m. and took it to the Paras Telecom, Fort, Mumbai, LG Service Centre branch. Thereafter, the engineer took a look and told me that your LCD screen is having some problem and it will be changed at a nominal cost of Rs. 1178 /- and we will upgrade your Android Version to 2.3. Hence, I changed my LCD screen and paid the required amount to the person (Vide Invoice No. P/11/02818 dated 02 Dec 2011).

This is a total harassment of customer dealing at your service centre where one centre is getting the job done and the other centre is saying that your mobile’s problem is not our importance unless you pay for it. As a customer, I am writing this mail so as to intimate you that I am going to take some Legal actions against LG Electronics India Pvt. Ltd in the Consumer Forum Section. And further I request you to look at this matter and take some necessary actions to get your customer satisfied. Kindly reply me on this matter and the actions taken on your behalf.


Your’s Sincerely,

Nobadip Rajkhowa
Mankhurd
Mumbai – 400 088
Ph – [protected]
[protected]O)
Email ID : [protected]@gmail.com
Copy Enclosed:

(1) Photocopy of Job Sheet (initial) of KBS Communications, Mulund Branch LG Service Centre (Job No. RNA[protected]
(2) Photocopy of Job Sheet (final) of KBS Communications, Mulund Branch LG Service Centre (Job No. RNA[protected]
(3) Bill of Paras Telecom LG Ltd, Fort Branch (Vide Invoice No. P/11/02818 dated 02 Dec 2011).