[Resolved]  LG Electronics — Pathetic Service of LG Service Centre in Mumbai

Address:

Mumbai City, Maharashtra

PATHETIC SERVICE OF LG SERVICE IN MUMBAI

I had purchased an LG- 32 inch LCD TV screen on 19th June 2010 from CHROMA, Mumbai at Juhu. The LCD stopped switching on end of October 2010. (Within four months of its purchase)

On 2nd Nov 2010 at 12.20pm, I registered my first complaint with the LG Customer Care (Complain no - RNILIBGC10B02019). I was told that the service centre would call me within 24hours. But no one called even after 240 hours had passed. It took me more than 10 days and NUMEROUS calls to the customer care service to attend to.

Finally, after facing much harassment, I managed to get an LG technician (Shashikant Singh -[protected]) to visit my house. He examined the LCD and was unable to detect anything and speculated that the IC was not functioning. He said he would come and replace the IC within two days. But even after a week there was no phone call from the service centre.

Tired of waiting endlessly I started calling the Customer Care again. And registered several complains of which now your customer care seem to have a record of only one (10th December 2010, 12.42 pm. RNA[protected]

Almost TWO MONTHS have passed since I registered my first complain but your inefficient and indifferent service centre has not been able to resolve my problem. My TV is still not working.

I have spoken to every possible person about my problem and written e-mail to various people. FEROZ ALI KHAN – [protected], MANISH – [protected], ANKUR DOSHI – [protected], SANJEEVANI – [protected], also called your office in Gurgaon, Delhi but in vain. None of these people seem to be accountable. They have a totally indifferent attitude towards the customer. Some of them are also rude and unpleasant and keep transferring the calls to one another.

Never has it happened that the service centre has called with 24 hours of registering complain as promised by your Customer Care. In fact they just don’t call! It is impossible to get through your service centers. No Answer[protected],[protected],[protected],[protected]. Don't Exist[protected], Constantly Engaged[protected],[protected].

I have been harassed and mentally tortured by the LG service centre people. Since I work with the film industry my work has also been hampered because of the non-functional TV. Now either REPAIR it or REPLACE it at the earliest. It is time to go to the Consumer court.

Ravinder Randhawa
[protected]