[Resolved] LG Electronics — No response in spite of repeated reminders

Vatsala Tiwari

from Udaipur, Rajasthan

Address:

Gautam Buddha Nagar, Uttar Pradesh

I have registered a complain for change of outer body of my LG Top loading fully automatic washing machine at LG customer care no. Date of complain was 14July2012 and complain no.is : RNA[protected]. On 16 July 2012 a representative from LG service center, sector 63 visited for assessing damage and told that the machine has to be sent to the service center in sector 63 for repair and for which will pick it up from my residence.( Which is just one kilometer away) and the repair work will take 4-5 days. Since then I have been calling people at the service center (phone no:[protected] but the machine has not yet been picked up. LG claims that under its 211 service the response to complain is given within 2 days but seems their this claim is fake. Every time I call up the service center I am assured that the washing machine will be picked up in within 24 hrs but 6 days have gone and nothing has happened. PLEASE HELP.
Vatsala Tiwari

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Manoj Tak

from Lucknow, Uttar Pradesh

LG Washing M/c — damaged part and no services inspite several reminders

I had purchased a wasing M/c from a dealer of LG Goods. The bottom part was a bit damaged which I happened to notice when a wire detached wghile washing clothes. Due to this the M/c was not working . I informed my dealer about this. A person came and repaired the wire, but while doing so the bottem part broke more and was very much damaged. I called my dealer as well as registered complaints on the toll free numbers o the company . More then a month has passed and no action has been taken and I am also not informed about the further process. My family has to suffer physically as well as mentally inspite of spending so much money for comfort. Kindly help me out in this regard

sahil_jyo

Washing Machine — Non-Service inspite of repeated reminders

I have been calling the customer complaint cell which I think is the standard call center taking all the complaints. I have been following up with these guys but no one has visited my place to check my washing machine and get it fixed. It is really disappointing to know that the brand like Whirlpool has failed to meet its SLA which is 4 hrs post the complaint gets registered at the call center.

LG Electronics Customer Care

from Delhi, Delhi

Verified Support

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team