[Resolved] LG Electronics — not response | |||
Hi, I have written lots of email to your LG Customer Care department,but no body is listening. I have tried many contact nos which is given by your customer care. 01) Mr Engineer - [protected] : Only one day come and take Rs1130 for AMC, and now he is not picking the phone. 02) Mr Sandeep Kumer ( Area Supervisor) - [protected] : Just one day he pick the phone and saying that I am sending the engineer and talking in rudely and never again pick the phone. 03) Ms. Shobha Pandey - Customer Care Officer - [protected] : She never pick the phone. 04) Mr Amit Rathore - Service Area Manager - No response 05) Mr Sumit Bajaj - Branch Service Manager - [protected] : I have tried so many times, but he did not pick up the phone. I am so surprise to see that in LG, no body is listening against my complaints - RNA[protected] , RNA[protected], RNA[protected]. Already , I have sent 10-12 times mail to LG Customer care department, but my complaint is not resolved. With Regards, Vikas Bhardwaj - [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 4 Comments | |||
Comments
Dear Sir/ Madam,
We want solution. You guys always drop a mail to me that we are forwarding your complaint to concern branch service centre. Why you are not
forwarding this complaint to your HO top management.
My humble request to you that please provide your Top Management emai ids, becuase service department is not able to resolve my complaint.
With Regards,
Vikas Bhardwaj - [protected]
We want solution. You guys always drop a mail to me that we are forwarding your complaint to concern branch service centre. Why you are not
forwarding this complaint to your HO top management.
My humble request to you that please provide your Top Management emai ids, becuase service department is not able to resolve my complaint.
With Regards,
Vikas Bhardwaj - [protected]
This is what I wrote through their website
"Dear Sir,
I am in army and presently posted in Akhnoor, J&K. I purchase this washing machine at Saugor, MP. Recently I have been posted to Akhnoor. I called up customer care and your rep visited my residence on 04 Jul 12 for installation of Washing Machine. I would like to apprise you that how the brand name of LG is spoiled by such inefficient and thoroughly unprofessional persons. The individual gave me a call before coming and asked me if everything is ready. I told him that its a installation and please come with the required manpower (Electrician/Plumber). He came and fitted the washing machine with one of the tap (cold water tap)directly and connected the naked wires to Power point about 3 metres away. Thereafter he asked me to pay Rs 350/- When I asked him how will a person take bath with only hot water tap (connected to geyser)? He had no answer.
I shall be grateful to you if you can look into the matter and resolve the issue.
Regards
AD"
Mobile number [protected]
Thereafter
I wrote this
"I would like to thank you for the telephone call made by your representatives of jammu LG service. I would like to inform you that service was just limited to telephone calls only. Finally I had taken assistance of the samsung representative at Akhnoor and my washing machine is functioning fine. Jammu representative are requested not to contact or send anyone for any assistance. Thanks a lot to LG Service."
They really take out a 'Muharat to send their rep'.
Freinds Pathetic is the word. They really have to wake up and do some introspection and improve otherwise god save LG
"Dear Sir,
I am in army and presently posted in Akhnoor, J&K. I purchase this washing machine at Saugor, MP. Recently I have been posted to Akhnoor. I called up customer care and your rep visited my residence on 04 Jul 12 for installation of Washing Machine. I would like to apprise you that how the brand name of LG is spoiled by such inefficient and thoroughly unprofessional persons. The individual gave me a call before coming and asked me if everything is ready. I told him that its a installation and please come with the required manpower (Electrician/Plumber). He came and fitted the washing machine with one of the tap (cold water tap)directly and connected the naked wires to Power point about 3 metres away. Thereafter he asked me to pay Rs 350/- When I asked him how will a person take bath with only hot water tap (connected to geyser)? He had no answer.
I shall be grateful to you if you can look into the matter and resolve the issue.
Regards
AD"
Mobile number [protected]
Thereafter
I wrote this
"I would like to thank you for the telephone call made by your representatives of jammu LG service. I would like to inform you that service was just limited to telephone calls only. Finally I had taken assistance of the samsung representative at Akhnoor and my washing machine is functioning fine. Jammu representative are requested not to contact or send anyone for any assistance. Thanks a lot to LG Service."
They really take out a 'Muharat to send their rep'.
Freinds Pathetic is the word. They really have to wake up and do some introspection and improve otherwise god save LG
LG is pathetic
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We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.
Thank you.
LG Service Team