[Resolved]  LG Electronics — GLASS PLATE BREAK WITHIN A MONTH

Address:

Pune, Maharashtra

Oven Details
Customer satisfaction code #633
Customer id no. PN/C/1110/52491,model 11752 ,magic cook 22c
Customer Care # 60008558
Complaint #[protected] pn[protected] Date[protected]
I Purchased microwave of whirlpool company in Diwali, first 15 days no demo person came again so I complaint for dealer then after some day’s one guy came & he explain some information abt the product after two-three days my wife try to for cake with one expert woman after the cooking she noticed that Microwave glass plate broken into two pieces
I immediately complaint to customer care they assured me that they will send service executive. after some day I wait for serviceman but nobody came then I again call service centre dt 12.01.2011 @14:00 then they assured me that they will call after some time they will talk with service center-later on no call received from service centre, mean time they came at home and took snapshot of broken plate, Service centre call received today14.01.2011 they brought one Glass plate but I have to pay them Rs 1300/- I refused them how they can charge that much amount as oven is just Rs.7000/_ and it’s plate price is 1300/- and what about my complaints ? if they provide me poor quality glass then why should I pay them ?
17.01.2011 Call received from w/p told to reassign the complete
Satisfaction code 313 Complaint # pn [protected]
Again called to customer care on 22.01.2010 their record showing complaint closed due to denied to pay