[Resolved]  LG Electronics — refrigerator

I, Sunil Adavade, residing at 213/18. Sahakar Nagar-1, Shell colony, Chembur , Mumbai-400071 have purchased new LG referigerator Model no.338 VA 5 ,( double door )from Manu Music center, 33/2, sarvodaya Estate, off. fly over, R.C. Marg, Chembur Mumbai- 400071 on 11.10.2009 for Rs. 18990/- with exchange offer and received delivery of the same on 15.10.2009 having Bill no. 30547. With in a one month i.e 16.11.2009 it has got problem with the Timer for which we compailned to the service centre and the same was replaced. This was happend with the new brand referigerator. Now two days back also we complained to for not cooling the referigerator, again it has been suggested by the service person that they have to replace the timer ie. with in span of one year there was a problem with the new brand LG referigerator three time. If such is the qualiaty of the LG products then why are using the slogan like life's good, I personally feel that the life is bad after purchasing LG products. Kindly therefore not my compaint and request you to please help me to get the new referigerator replacing the above said old one.

Thanks & regards
Sunil Adavade
[protected]

Customer Service & Service Center

.

I have recently noticed that there is some discoloration happening. I have lodged a complaint (Complaint RNA[protected] with the customer care center on the 16TH SEP2011. This complaint was to be attended to on the 17 SEP 2011.
Since then, almost everyday I have been in contact with the customer care executives. in dehradun Everyday it is the same story that I get to hear from them. everyday i get an assurance that the complain will be resolved today and story repeat itself
here i am stll waitingg the complain to be resolve !!
Gagandeep
[protected]

my 310 LITRES DOUBLE DOOR lg REFRIGERATOR IS NOT COOLING

aDDRESS = 2-C ASHIANA PALACE
BORING PATLIPUTRA ROAD
PATNA- 800013
cONTACT NO [protected]

Go to a LG customer service center.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team

My Name is Ranjanben D Parmar..and i was bought LG refrigerator on 2nd Feb 2013...at the time of delivery(2nd Feb) refrigerator was already defective...our dealer told us that we registered your refrigerator complain to LG company...they registered complain but for 15 days we didn't get any service from LG...after 15 days one more time i go to dealer and registered complain again...within 10 minute i got call from LG that we come to your home next day but no one come...after few days a person come from LG and change a part but the problem doesn't solved...and tell my senior will call you tomorrow for this...but from that day i didn't get any call from LG company...at that time price of refrigerator was Rs. 18900 but i pay Rs.19300 for refrigerator but i didn't get proper product for the Rs...my children earn that money by doing hard work and gift me refrigerator...i think LG is Playing with our feelings...please help us...my email id is divyesh.[protected]@gmail.com and my contact num is [protected]...hoping for reply...Thank you..

My Name is Ranjanben D Parmar...On 2nd Feb 2013 i bought LG Refrigerator...but at the time of delivery it was defective...when evening my son come to home told about that and go to dealer and they tell that we registered complain of refrigerator to LG...but we didn`t get any reply form LG...after 15 days i again go to dealer and again registered complain and i got call after 10 minute of complain registered, and tell that we got your complain and we come to you tomorrow but no one come next day...after few day a person come from LG and replace some part but problem wasn't solved...so he tell us that my senior will call you tomorrow for this problem...but from that day i didn't get any answer from LG...i full pay Rs 19300 for refrigerator but i didn't get proper product for that Rs...Rs was earn by my children by doing very much hard work and gift me refrigerator...but i think that LG is playing with our feelings...please help us...my contact num is [protected]...Hoping for your reply...Thank You...

I have purchased a LG Refrigerator on 29th April, 2014 at Venkateswara Radio Home, Chirala. The Dealer has not given the Demo, at present the below storage door is not opened, so I have contacted that dealer he said log the call with LG, when i log the call with LG on 04th May 2014 vide complaint no. RNA[protected] they assure me that within 72 hours the complaint will be resolved, but nobody is turned up so far and not received any call from any body. When I contacted the customer care the senior person Mr. Krishna is behaving very rudely and he is not ready to provide the service center contact no too.

So i request you to please escalate this issue to the concerns and resolve the issue at earliest.

Dear Sir / Madam,

I would like to bring this issue into media and seek your assistance in the matter of LG refrigerator double door which I have bought on 29th April 2011 which has slowly stopped giving cooling since last 1 month it .

When I lodged a complaint yesterday to LG, they sent their Service engineer representative who said, its a manufacturing defect from "Package Assembly System Leak " which should be of Copper and Company will bear the charges . I would have to pay only transportation charges.

Now Workshop calls me and say that I would have to bear the charges as their Service Engineer was not aware about it . On the other hand they say, it is manufacturing defect only if i would have lodged the complaint within 3 years from date of purchase.

As i understand, Company manufactures the product in lot then how come date of complaint is getting considered to decide if it is manufacturing defect or not ?

Complaint Number :RNA[protected]

Now they are asking me to pay the charges of Rs 3500/= as date of purchase = 29 April 2011 and date of complaint = 6 June 2014 . If complaint would have registered before 29 April 2014 then it was free of cost considering Manufacturing defect .

Therefore i would seek your assistance to pls help me to avoid bearing of charges .

refrigerator is not working

refrigerator shock

refrigerator shock [protected]

I own a double door LG Refrigerator model: GR-M492YVQ. Ever since I bought this unit, there were issues but manageable. On 23rd May 2013, PCB was repaired with warranty period until 22nd Aug 2013. For the last one month door alarm was continuously ringing so I called LG maintenance. Two technicians ( so called) came and said that someone has wrongly connected the PCB so I need to repair it again. I got shocked because the PCB was earlier repaired by LG technicians only. After talking to the concerned person in LG Maintenance office, I told him just fix the PCB back and no need to repair it. It should be noted that the refrigerator was cooling and working perfectly except the alarm sound. Today entire machine is down. I am really disappointed with the service. It looks LG is outsourcing maintenance to smaller repair shops outside and there is no guarantee that qualified and trained technicians would be attending your complaints. Regret having bought new vacuum cleaner and washing machine from LG

I own a double door LG Refrigerator model: GR-M492YVQ. Ever since I bought this unit, there were issues. On 23rd May 2013, PCB was repaired with warranty period until 22nd Aug 2013. For the last one month door alarm was continuously ringing so I called LG maintenance. Two technicians ( so called) came and said that someone has wrongly connected the PCB so I need to repair it again. I got shocked because the PCB was earlier repaired by LG technicians only. After talking to the concerned person in LG Maintenance office, I told him just fix the PCB back and no need to repair it. It should be noted that the refrigerator was cooling and working perfectly except the alarm sound. Today entire machine is down. I am really disappointed with the service. It looks LG is outsourcing maintenance to smaller repair shops outside and there is no guarantee that qualified and trained technicians would be attending your complaints. Regret having bought new vaccum cleaner and washing machine from LG

Not cooling at lower department of double door refrigerator.

Not cooling at lower department of double door refrigerator.

I'm need service boy for repair of my refrigerator
Ram gopal
H. No. 7-4-39, subramanyam Street
Vemulawada,
District. Karimnagar
State. Telangana. 505302.
Mobile no. [protected]

Refrigerator Not Cooling

My LG refrigerator model no.GR-B207DBC is not cooling.Earlier also same problem had occured in the month of March and some motor was changed.Many times this problem has occured but no solution has been given by the company.