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LG Electronics - REPAIR OF WINDOW AC

 
2 Reviews
User
  ravigupta1968 on May 23, 2012
I had purchased LG window AC MODEL NO.LWN1865BC on 22-4-2002 . Last year in around June the Gas got leaked & we got it repaired from LG service center which took around Rs.1700/- .Now this year also again the Gas leaked on 20-5-2012. I booked complaint via Job NO. RNA 120522049569 and the company's engineer (Mr. Waseem Akram )came .On checking the AC he said that the Gas leakage is their & it needs to be sent to service center ,no other problem ,as he checked the AC 2-3 times. The same day AC was taken to service center. Next day I get call from the service center & being told that coil is also damaged & charges for that is around Rs. 2000/- apart from refilling of Gas which is around Rs.1900/-. .that is total around 4000/-. (with a guarantee of three months for leakage only).
When a comp. charges too much for refilling of gas & every year we had to get it refilled that it shows very poor service of the Brand.
An engineer checks AC , finds a fault ,updates customer & after sending the same set to the service center ,new problems / defects are told & being asked to pay more .It shows that their is Comp's system fault , as the different persons are giving different defects for the same set.
The customer is having no other option but to get it repaired from the center.
Complaint comments 1 Comment     Updated:
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N Jun 4, 2012 by
User
LG Care India  
 
Dear Customer

We are extremely sorry for the problem that you are facing. Your complaint has been taken care of by the concerned department. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

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    LG Electronics - REPAIR OF WINDOW AC