[Resolved]  LG Electronics — worst after sales service

Address:

Bharuch, Gujarat

i have purchased LG split AC in march 2012. in august 2013 it stopped cooling so i had registered complain for its service. service engineer from LG came on[protected] for inspection my request id ( RNA[protected]). he told that there is some problem in the condenser of the outdoor unit and it wont be repaired here, hence it has to be taken to there workshop, so i asked them to take it but they had asked more money for transportation, hence i took their address and left the outdoor unit to service station at bharuch office (gujarat) and asked them to repair soon. they assured me that it will be done in 4 - 5 days. but with regret i have to say that till today i have not recieved my split ac's outdoor unit repaired. i tried to call LG service centre for 7 days but still no response hence i again compliant to LG customer care regarding my issue, with request id (RNA[protected] on[protected]. and i was told that the authorised person from service station will contact me. but no response. its 20 days by now. than i some how took number of customer care officer Ms. ankita desai (M:[protected]) from call center, but she didnt even pick the phone nor replied. so again i called call centre for some one more responsible and superior, than i was given no. of area service manager Mr. chetan rajani (M:[protected]) and over the phone presented my issue on 14-09-13, and he assured me that i will get it repaired by 17-09-13. but still i haven't recieved, so on 19-09-13 again i reminded him of his commitment and told me that it will be delivered same day, but again i hah not. so again on 20-09-13 i called him asking for such irresponsible nature of the company for after sales service what are we supposed to do, so he told me that he will check with his service center and inform me, but till today i have not recieved any response nor the outdoor unit. its being 1 full month.