[Resolved]  LG Electronics — Worst customer service

LG Electronics Pvt. Ltd. — Worst Customer Service

I'm reproducing a copy of the registered letter that I sent 3days ago to LG. If I don't get a positive response, Tiz Hazar Court is very nearby.
And every morning, I'm going to update my Facebook status to :
"Don't buy from LG, Worst Customer Service".
If they're intelligent enough, they might know what Facebook can do.
Guys, don't sit quiet.Teach any company (not only of LG) the lesson if they do not honour their responsibility.

To,
LG Electronics India Pvt. Ltd.
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (UP)
IN RE: RNA[protected]Defective LG E2360V LED Monitor)

Sir,
This is to bring to your kind notice that I had purchased LG E2360V LED Monitor for a consideration of Rs 10,700/- paid in cash vide Invoice No. CCL/11-12/R75 on 7th Apr'11. During last week of July'11, the monitor started developing pink colour bands/strips all over the monitor screen, rendering the monitor unusable.
I have reported the above matter to your After Sales Service (Customer Service Department) several times. That is:
(i) a complaint was registered as RNA[protected] on 1st Aug'11. A technician visited our premises the same day and verified that the monitor is defective. And he fixed an appointment on 10th Aug'11 to replace the defective part. But no one turned up or informed us of any update on the mentioned date while we waited the whole day.
(ii) Thereafter, on 10th Aug'11 evening, this unprofessional behaviour was communicated to your After Sales Service (Customer Service Department). The Representative assured us that we will be updated within 24hours of the progress of the complaint; and that he has forwarded the matter to the "concerned department".
Despite all my pleadings, you have not rectified the defect in the goods which is indeed regrettable and highly unprofessional. Today is the 17th of Aug'11 with no update; and I find it hard to believe that an MNC like LG with a pan-India presence doesn't have spare parts for which it has to take nearly three weeks to replace it. On account of your aforesaid dereliction of duty and failure and neglect to rectify the same, I have been greatly inconvenienced as I work on 3D Animation and Multimedia applications, mostly Maya.
You are hereby finally called upon to
• remove the said defects in the monitor, or
• replace the monitor with new a monitor, or
• return the price paid for the monitor;
within 7 days of the receipt of this notice, as the complaint has already been registered on 1st Aug'11, failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances, both civil and/or criminal as are warranted by law for mental agony and harassment suffered due to your negligence, besides filing a complaint under the statutory provisions of The Consumer Protection Act, 1986 exclusively at your own risk, cost, responsibility and consequences.
Place: New Delhi
Dated: 17th August, 2011.

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team

Team,

I have contacted LG customer support for my TV display issue. The issue is not resolved yet, still chasing them to fix it.

Call Registered on 08/04/2014
Service Engineer Visited on 09/04/2014 and checked the TV.
Service Engineer said that Power Board is failed and the same day the part has been ordered.
Service Engineer visited again on 13/04/2014 and tried to install the received part, but the issue was not resolved.
Again Service Engineer said that the panel board needs to be replaced and he ordered it on same day.
No response from LG after 13/04/2014.
I contacted Customer Support on 19/04/2014 and got another contact Number[protected].
I contacted[protected] and got the information that the part is not available in India and it has not reached Noida yet.
27/4/2014 Sunday I called[protected], no response. And I called LG Customer Service, the gentle man who responded me said that they are facing server down issue and they will be calling me back after two.

No update on my repair request for 14days.

This is really Very Very poor service from LG.

Thanks