[Resolved]  LG Fridge — no cooling

LG Fridge — BAD SERVICE

For over a year we have had issues with our refrigerator. The indian customer service number was called and the technicians came and advised us that the gasket is faulty. This was replaced and after 2 Hello,

Sub:COMPLIANT no. 51900050

For over a year we have had issues with our refrigerator. The indian customer service number was called and the technicians came and advised us that the gasket is faulty. This was replaced and after 2 months we had the same problem of the frexxer not freezing and the refrigerator both up and down were leaking cold air. The uneducated technicians kept blaming the gasket and told us to change it again after 3 months. The actual problem lies with the hinges of the door that is affecting the alignment and contact of the gasket. This i had to figure out. Yet the foolish technicians could not figure this out. Its been over 18 months while calling the call center speaking to the manager called Deepak and Saurav and they are unable to get the parts. No action has been taken just excuses and told to call one department to the other. Please treat this as urgent because with this lousy service I will never buy LG again.
These are the numbers we have been calling and we refuse to pay for gasket every 3 months. If it works we will pay. The problem is the hinges which they cant get J[protected]A PART NO.

LG Service +[protected]
Manager Deepak [protected]
Parts Saurav [protected]

Please expedite or exchange my Fridge ASAP.

642

600 litres

J[protected]A PART NO.
COMPLIANT[protected]

lg/fridge — My LG Fridge

This is to inform you that i am totally dissatisfied with lg service of my refrigrator . I am facing problem since the day I bought this fridge that is 1 year earler and informed about the same to the dealer and LG cusomer care . But inspite of regular complaints and engineers visit the problems are not resolved till date and lg customer care has been closing th calls on its own without resolution of the problems . Some of the latest complaint nos. are N9C20301820, N9C11605533, N8CC1907552 etc. Even the same were not resolved even after LG area head of Haryana (
Ms. Sukriti at gurgaon) . Kindly look into the matter and resolve the problems urgently . Otherwise i will have to register the case with consumer court .

I had purchased a double door LG refrigerator on February 20, 2008. From December, 2008 black rust like circle started appearing on the door of the fridge. Upon Complaint made by me, the local servicemen carried it to their factory and got it repaired. They asked me to make an Annual Maitenance Contract with them. I denied for such a contract for such a new fridge. Surprisingly, as soon as the warranty period is over, problem started. The fridge has ceased to cool. today is 23rd february, 2009 and had the problem started 3 days back I could have availed the benefit of warranty. Considering the service of my earlier fridge with which I got the present one exchanged, the problem is too early. The serviceman is demanding money as the warranty period is just over. My complaint no. is N9c22203110.

Its a disgusting phenomenon for a reputed company like LG.

LG Fridge — no service response

this is the letter I sent to LG service earlier...
(To whom it may reach at LG service India and or Mr Pattanker, FYI and action ASAP, )
we purchased a refrigerator form kohinoor shop Dader Mumbai in the month November 2007. after the delivery, we called several times for the demonstration of the fridge, till June no body came, then in June ice started to accumulate in the freezer compartment we went to kohinoor company and sat for an hour after that they made several calls and then a person turned up next day and gave a demo and lodged a complain in the service center for the Ice accumulation the other person with the technician told us on the condition of anonymity that no one will come till the warranty period i.e. one year. Is this the service of LG India and told that the person named Pattanker mentioned at( [protected]@lgindia.com, ) is not at all there and even one lady from the customer care service center toll free# told me yesterday the same thing that this pattanker named person is not known and all the numbers mentioned on the service center site[protected] no one is answering on them I personally called several times Is this the service of LG India every time we call at toll free #[protected] they are giving us a new request ID I have noted many request ID numbers till now where to get legal support now at this stage….Nayeem And Salma Nayeem

LG Fridge — bad quality of service

We had given our refrigirator for service at your Calicut service centre. They had told me that the compressor of the fridege has to be changed and it has to come from central office. After about 2 months and repeated coaxing a few days back they braught back the fridge saying that it is now working and if you want any further service contact some other service centre. Now the fridge is working like an old steam engine. As for me, I am one of the reputed music director/ lyrics writer of kerala and has won various state/filfare awards. If this is the state of affair happenign to me I wonder what will happen to the common man.

All I say is that your centre should be totally rewamped to give genuine service

LG Fridge — Compressor is not working

Dear Sir,

After repeating number of reminders with LG Customer Care, no one body person visited in my house for repairing LG Fridge. I have showm my fridge to Customer care, jalandhar. They told me that your compressor is out of warrany. We are helpless. While the complaint was registered by us within time with LG Customer Care.

Please give us Justice.

My fridge has replaced six month 8 month ago. I have made too many calls to staff for cheque but each and everyday they make new pretext. I do call every day for cheque. I have been harassed enough . Plz u tell me what should I do now.

LG Fridge — Replacement

My fridge has replaced 8 months ago. I have made too many calls to staff for cheque but each and everyday they make new pretext. I do call every day for cheque. I have been harassed enough . Plz u tell me what should I do now.

Lg products are excellent but complaint staff are worst. They make the customers insane .The complaint staff baffle the customers. However they consider the buyer mad and them self a discreet man. They have good trained to make the excuse.

LG Fridge — No response of my complaint

My fridge has replaced before 8 months. But Lg Company's complaint staff is not giving me my cheque. As many times I have made call to staff they make every new pretext for me. This work has been going on for 8 months but I have submitted the complaint before 18 months. I think my phone bill may more enhance then the cheque cost.
Surjeet kaur
Bhagat Singh Nagar Hsp
Phone [protected]
Home [protected]

LG(Freeze) — Compressor Problem(Freeze)

COMPLAIN NO. 52001065
THE CASE IS NOT SOLVED YET (DEEP FREEZER IS NOT WORKING PROPERLY SINCE 6 MONTHS)

With regards
anil kantilal pitroda
Mo-[protected]

no cooling

i am meenakshi i have brought a LG FRIDGE 3year back and now from 5days its not cooling and i register a complaint no RNA[protected] DATE 7/12/2010 BUT COMPANY don,t sent any technician to remove the problem after many calls they don,t response me my add -G6/56-56 2nd floor sec 11 rohini delhi

MY FRIDGE IS NOT COOLING FROM PAST 5DAYS

LG Fridge — Defective LG Fridge Supplied

I had purchased a Refrigerator from Bansal Electrovision Pvt Ltd, Ambience Mall, Gurgaon. The Refrigerator supplied to me on 3rd August 2011 was DEFECTIVE. I complained on the very next day of delivery & installation. The Engineer came & repaired it. The Fridge started giving trouble again. The engineer checked it and confirmed that it was a defective piece and agreed to have it replaced. I also contacted the supplier Bansal Electrovision Pvt Ltd, who said in a matter of fact manner that our business is to sell and not to repair or replace!! (Sic!)
Since no response was forthcoming from anywhere, I registered a complaint on 12th August on your Customer care no [protected] and again through your website on 23rd August 2011. Its been over 10 days now and no response as yet. The Customer care no [protected] only forwarded a reminder on 24th & 25th August. The Customer Care Office at [protected] did not pick up the phone nor did the officer on cell no. [protected].

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team