| Address: | Mumbai City, Maharashtra |
Dear Sir,
As expected there was no reply from your side to my earlier mail.
As per your commitment, the problem was going to get resolved last Friday (18/10/2013) by replacing the panel. But as you are aware that the panel which you had specially got from Bangalore did not match and the problem still persist. It is little surprising that after so many visits by your engineer how come the panel was sent for different model.
Anyway just to put on record here is the summary once again, please acknowledge the same.
Developments that have taken place since the complaint placed with you
03/09/2013 – 1st Complaint RNA[protected]
28/09/2013- follow up complaint as the earlier complaint was not resolved – RNA[protected]
In-between responses from your office from 03/09/2013 till 12/10/2013
1) Problem- Panel problem was diagnosed. Response- Panel will be replaced
2) Problem- Panel to available. Response- TV Set will be replaced
3) Problem- Same Model not Available. Response- Money will be refunded.
4) Problem- Panel available with Bangalore unit. Response- Panel will be replace within a week (as per your mail dated 12/10/2103 below.)
5) Problem- Panel brought from Bangalore does not match. Response- ???????? awaited as on 21/10/2013
Regards,
Naren Mojidra
[protected]
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LG Customer Support Team