LG India — No Assistance from LG & Its Service Centre

Complaint No RNA[protected]. This is to inform you that we are really annoyed & Fed up of calling LG Customer Care & its service Centre for repair of my Microwave in the Office. The complaint was logged to LG customer care at[protected] on 12th Aug 2013 that the Microwave is not working. They assured that technician from the service centre will call us back & come for repair. But no one arrived that day. next day again we tried LG Customer Care & they again committed the same same thing, I also took the Service centre Name & no, so that if again no one come then will contact directly. Again same thing happen, no one arrive. I called up the Service Centre "Shree Electronics" & spoke to Mr. Sameer. He said the internet is down thats why we have not received any complain & he will call back once internet is up. Again that day no call from him. Next day I again called sameer & shared my Complaint no & explain him every thing. He said he will send the technician to check the same. I also took the Technician Mr. Sudarshan's no who was suppose to come to rectify the same. Till 1700 hrs that day no one arrived, so called up the Technician, he says he cannot come today coz he is busy some where, after hearing this I really got pissed off & immediately took Mr. Sammer from Service Centre on Conference call. He convinced the technician & asked him to come & check the same that day only. The technician arrived & checked & said that the Transformer has gone & needs to be replaced, as he was not carrying he said will get it tomorrow & replaced it. The same was conveyed to Mr. Sameer on Mail & he also quoted back INR 2387/- for replacement of Transformer & Service Charge. I confirmed Sameer to goahead with this & get it replaced asap. but he said the parts are not available in the Service Centre so will get it By Monday 19th Aug 2013 & will replaced it on Tue 20th Aug 2013. This conversation I had it on Mail. On 20th Aug 2013 the Technician arrived with the Transformer & tried rectify the same but later on find that the other part "Magneto" has also gone. as he was not carrying the same, he said he will get the same tomorrow & replaced it. But no one arrived next day for the same. Again called Sameer to check for the spare parts, so he said he, we have to send the microwave to his service centre for repairing. I denied for the same, coz we are running a Business Centre/Corporate Office & here we cannot have cafeteria without a microware. so i requested him to pls send the technician here only to rectify, but he denied saying that talk to Customer care we will not help. Again I spoke to some customer care & he connected me to his Manager Mr. Ramesh Harijan. He assured me that he will coordinate with Service Centre "Shree Electronics" & give me a call back. But there was no call back done. Again next day I spoke to some one from Service Centre & he saif to Contact to Some Ms. Minakshi Dhumal for the same, she will be able to help us. I tried calling Ms. Minaxi but there was no response from her. I dropped 4 mails to her but she did not bothered to revert back with the solutions. Again next day I contacted Customer Care Mr. Datta & he connected Mr. Ramesh Harijan from LG Customer Care & asked him to take Ms. Minaxi Dhumal on Conference Call. That day 22nd Aug 2013 Ms. Minakshi Dhumal & Mr. Ramesh harijan both committed & confirmed that the technician will come before 1800 hrs & rectify the same. But again the same thing happen & no one turned up, neither any one called back to day that it will be delayed. Today gain I called the customer care Mr. Rakesh Kudwa & asked him to pls help us with the same, but he was very rude & mannerless & was not willing to help us. we asked him to connect Ms. Minakshi & Mr. Ramesh But he was not connecting the call, rather he said that Mr. Ramesh has not come. This conversation happen almost for 20 min but he did not connected us to any Sr. manger. He provided us Mr. Ghotekar;s no [protected], tried this but some Pravin answer the call & said Mr. Ghotekar is in a meeting & will call back. But again no revert. This service centre guy was very rude & helpless to us & disconnected to us by bangging the phone. This is really a very pathetic Experience with the LG Service Centre & LG Customer Care, where people dont understand the things on Priority. I am really annoyed & unhappy with theLG Services & will never go for any LG Product in my life, & also will not advice any other to purchase LG products. Vikram Vishwakarma Centre Manager +91 [protected] vikram.[protected]@stylus.in 08th Floor, Reliable Tech Park, Behind Reliable Plaza, Off Thane-Belapur Road, Airoli, Navi Mumbai - 400 708 P : +[protected] | F :+[protected]