LG LCD — VERY POOR AFTER SALES SERVICE DESPITE WARRANTY

rahul tripathi

from Sopur, Jammu and Kashmir

Address:

Thane, Maharashtra

MY Name is Rahul Tripathi recently i purchased an LCD TV of LG on 5/3/2011 on my wifes name MRS. REENA TRIPATHI but i stared giving me very bad pictue from 24/3/2011 .i complained about this issue on 25/3/2011 MY Complaint ID is RNA[protected] a technician came from service center of LG after looking at picture quality .

HE WAS NOT READY TO ACCEPT THAT IT WAS PROBLEM OF TELEVISION inspite of telling him that I HAVE ALREADY GOT CHECKED MY CABLE FROM MY OPERATOR AND it IS NOT CABLE FAULT howevery he agreed that he will prove himself by TAKING MY TV TO DEALERS SHOP AND CHECKING IT THERE and he assured me that he will reurn on nex day i.e on 27/3/2011 by 1:30 PM but he did no turned up so next day i.e on 28/3/2011 .

I MYSELF TOOK MY LCD TO DEALERS SHOP there also i got the SAME POOR PICTURE WHEREAS EVERY OTHER LCDs IN HIS SHOP HAD BEST QUALITY PICTURE so my DEALER CALLED SERVICE CENTER AND GOT THE SAME TECHNICIAN IN HIS SHOP . THERE THE SAME TECHNICIAN ADMITTED THAT IT IS PROBLEM WITH TUNER CARD AND MINI CARD OF my LCD TV and HE will do needful in next 2 days bu today is 14/4/2011 . THREE WEEKS after i complained but still my se is in same condition and the service center guys are telling that they do no have SPARE PARTS TO REPLACE IM MY LCD and it is in TRANSIT PHASE .

however i called to call center of LG on[protected] for further action i received mobile number of REGIONAL CUSTOMER CARE OFFICER named LATA MOMBIL cell no [protected] i was told that her working hours are from 9:30 am to 6:00 pm but i desparetly diled her number from 11:00 am SHE DID NO BOTHERED TO PICK UP PHONE AFTER CONTINOUS RINGS however trying hard her number for more than TWO HOURS she picked phone and told that she will look into this case and call me within 10 minutes

BUT even AFTER 2 HOURS SHE DID NOT BOTHERED TO CALL ME . i Again tried her number but again of continous RINGS SHE DID NOT PICKED MY CALL however after again AFTER TWO HOURS OF MY CALLING SHE PICKED MY CALL BUT SILL SHE HAD NOT TOUCHED MY CASE AND HAD NO IDEA ABOUT MY PROBLEM OR COMPLAIN however i was LEFT HELPLESS FROM REGIONAL OFFICER TOO FINALLY I EMAILED ON LG service id after 2 days on 13/4/2011 i got call from LG they again asked my problem and provided me with no solution

EVEN TODAY I waiting for help from lg BUT I HAVE LEARNED A GOOD LESSON FROM LG AND WILL ADVICE U PEOPLE PLEASE THINK TWISE BEFORE OF PURCHASE ANY PRODUCT OF THIS COMPANY

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Comments

venkateshwaran

from Bengaluru, Karnataka

LG — Plasma TV tuner

We Purchased a 32" Plasma - LG make from Metro Hyderabad May 2008 . We never used it since only my mother watched TV. When the TV Stopped working we complained to LG and they deputed some who came and told us the TV tuner circuit or board has gone due to bad Cable signal and collected Rs 200 for a device that prevents that, he promised to repair the set then one day he came with a board and replaced it only to realise that it did not match so another complaint then he came back and took the board and disappeared . After complaining again and after a month he returned and replaced the board but the set did not even start. Even the DVD we were able to watch is gone. Then LG sent another mechanic and he ran away after seeing the situation . Today after complaining another time he has come and told mother board is gone. Now they are saying warranty is over and the repairs are chargeable even the mother board which was ok. Firstly the delay of nearly 4 months then now the want to charge for a mother board which was working earlier.
LIFE'S GREAT

kunal6969

from Surat, Gujarat

Dear Rahul,

I faced similar issues with My 2 LG LCD TVs. In case you wish to know, here is my experience
https://www.consumercomplaints.in/complaints/lg-32-and-42-lcd-tvs-surat-gujarat-...⇄

Kunal

si7075

from Mumbai, Maharashtra

LG Television LCD — Poor quality of TV and after sale service

I had purchased an LCD TV in June 2010. The product had a warranty for one year and the T.V. konked off after 10 days after the warranty period. On calling the LG service centre, an Engineer advised that a part needed to be replaced after inspecting the set at my home. However, despite repeated follow up for over one month, they have not bothered to repair the set and keep giving vague responses. At the end of one month, I get a casual response that they had erroneously received a wrong part (after one month). They have now ordered the correct part and would service the TV as and when it is recieved. Esclation to various people in the centre served no purpose.