LG 32" And 42" LCD TVs — Extremely poor customer & service support. Costly repairing!

Address:

Surat, Gujarat

Hello,

Here is a great example of LG experience. They are not at all serious about customer care and after sell services.

I had done big mistake by putting trust on LG brand before 2 years. While purchasing my new home, I bought 2 LG LCD TVs. 32" and 42" each. 32" cost me 40,000 Rs while 42" was worth 60,000 Rs.

After passing 1 year of warranty, both TVs (yes both TVs) started functioning like 15 years old TVs. Both were automatically shutting off during play within 15-30 minutes. This was random and I passed a year with uncertain behavior. However I had already complained to LG in 2010 for clarification on the issue.

Service guy, Mr. Mukesh ([protected] is LG service guy from Surat Adajan service station ) is one of those who represent LG services. He has all elements of how to fool customer in thousands of ways. On his first visit he told me total repair cost would be below 1000 Rs and on another visit +4000 Rs. I was in dilemma whether to trust this guy or to approach LG customer care again for allocating new guy.

In my new complaint (RNA[protected] for reference), the same guy came again with lots of smiles and willingness to fool.
Here are some of those arguments by Mr. Mukesh

1)
Mukesh : Now if you want to repair 1 TV, it would cost 10000 Rs for replacing PCB.
Me : Earlier repair cost was below 1000, then 4000 and now 10000. Can you please provide me proper justification.

2)
Mukesh : Running stabilizer won't protect your TV. Your TV is damaged because of power fluctuation.
Me : Then what's the use of my Stabilizers? Stabilizer manufacturing cos should shut down ? I am a caring guy who use sufficient power protection instruments from reputed cos for my home equipments.

3)
Mukesh : If you have 2 TVs to show to me, it would cost double the visiting charge.
Me : Are you sure? you are visiting just 1 time and cost is double ? Even though it's not taking your 10 minutes ? So you think my 5 faulty LG products will give you 3500 Rs just for visiting ??

4)
Mukesh : LG is very reputed company in all ele. products.
Me : I am using Samsung Fridge, Sony Laptop, Apple iphone, Nokia touch but never faced sort of defects like your LG TVs

5)
Me : We are joint family having 5 TVs at our home, having 10 years old Samsung and 2 years old Sony. but never had single issue with those.
Mukesh : No idea for other brands how those are. We cannot give any guarantee after 1 year. Nobody will give you.

6)
Mukesh : We cannot give any guarantee on new parts after replacement.
Me : Speechless !!

Do you think anyone will trust LG after meeting such service guys ?

Finally I accepted that it is great waste of time and extremely poor quality TVs. LG is not intended to provide customer delight experience. I am sure they are doing big business in service & repair for their low quality products because those are made like that only.

In future, I will never think of LG even though it's free. Thank you for your time.

Kunal Asodaria
[protected]