[Resolved]  LG LCD — Major Lapse in Service

Address:

Pune, Maharashtra

Hi,

I'd LG Service Engineer visit me 6-7 months back for a dead LCD TV complaint (Model Jazz 3280FR). without even checking the unit he point blank mentioned that the LCD Panel is dead & needs to be replaced (charge of 12k+ labour etc) which i did not agree to knowing how the units function - none of the buttons on the TV itself were working. with nothing done about the TV still had to pay the darn visiting charges of 700+

In this 4-5 months i managed to find an honest service technician (not authorized by LG) to check the unit and he stated that the VSM Board is not functioning which needs to be replaced. Now, i'm trying to get the spare from the service center and replace it on my own and the LG service center community are refusing to provide it to me unless i lodge a complaint after which some other crooked service engineer will come give his comments that i need to change what not? & charge me irrespective for 700+ fees on his visit.

I've talked to multiple folks right from the 1800 numbered folks to the following

[protected] some Balaji guy from the ALL (mightily) authorized service center who is supposed to be the supervisor but, sounds scary then Salman Khurshid
[protected] Sheetal from the Customer Care

I was given the number of some Manager who could've helped me but, it came as switched off ([protected])

Not sure, what can be done with such kind of folks ... Life is definitely NOT GOOD

Stay away from LG please

Sachin

[protected]