LG LCD TV — Poor Service/ Harrassment

Address:

Gurgaon, Haryana

This is regarding my complaint for LG LCD TV which we had made on 19 May, 2010. The LCD is 32" and bought in December 2009 from NEXT, Sec 14, Gurgaon.

Prior to this, our LCD had stopped working on 12 may 2010 and a complaint had been lodged on 13 may for the issue. The issue was resolved next day and the LG engineer had replaced the motherboard.
But after 4 days, again the LCD stopped working and a new complaint was lodged on 19 may on number [protected].
The complaint number is C[protected] by the name of Sushil Saini. The engineer came next day to check and told us that its power supply is faulty and it has to be replaced. He said that the part was not in stock and it will take 1-2 days for the part to come and replace. For next 2 days, there was no call/intimation regarding the part. All the calls made to their service centre at Gurgaon on[protected] were either not picked or their phone was busy. On 23 May (Sunday) I managed to get through the service centre number and the lady their assuerd me that the part had come and it will be replaced the same day. All day we waited at home for the part to be delivered and replaced but no news or phone call came.In the evening I again called the customer care where I was told that a reminder mail will be sent to service centre and the issue will be solved shortly.
Next day, again no reply. The service centre number is seldom attended. When I managed to get through it, the lady told me that the part had to be replaced in the workshop and for that LCD had to be taken to the workshop , after which it will take additional 2-3 days for repairing.She told me that the workshop truck was on its way to pick the LCD. For whole day, We waited for the truck or any call to come, but nothing. I called customer care in the evening and again he said that reminder will be sent and a call will be arranged in the morning between 9-11 am. I had called at 5.30 in the evening, and the service centre timings are 9.30 to 6.30 and with 1 hour remaining, my complaint was put off another day. Today, its 12 am. now, with no call from anyone and no one is attending my call at service centre number.

I want to escalate the issue and bring into notice the poor quality of service of LG. This is highly non-acceptable with so much harassment of consumers at LG's hands.
LG products may be good but what reduces its quality is such a poor service.