[Resolved]  LG / Microwave — Poor customer service

Lg Microwave — Extremely poor Customer Service

I had lodged my complaint regarding non-working of my LG Microwave Oven purchased in 2005. The product, without fail develops complications every year since 2005, resulting in my spending atleast Rs.1000.00 and many sleep less nights before the Company evens deigns to respond.

This year too it is no different. Yesterday i.e on 09th June 2008, I lodged compalint at their helpline at about 12.00-12.30 PM and was given request id N8C60906188.

Today at about 3.45 PM a certain gentleman, Mobile no.91-[protected], called me up to ask for direction to my house, promptly provided with, he again called up after 10 Minutes, and refused to come on grounds of not being able to locate the adress and was extremely rude. It was very apparent that the gentleman had already decided against making the visit on the pretext of not having found the address.

My point is,
1) Why can not this company respond properly and promptly to the Calls, when they are on chargeable basis?

2) Why and how have they managed to recruit such perfectly rude people, who any day would give any sarkari babu a run for the money with their inefficeincy (in the past 20 Years no body has failed to locate my house) and lack of incentive to work ?

3) When would they be in a position to repair my Microwave.

Lg Microwave — bad customer care

my microwave's trasformer has been burnt since last 3 months. i have complained in the customer care almost twice every week since then but no-one has attended us. twice a mechanic came down but after checking and informing us about the problem of the trasformer no action has been taken. it has been creating a lot of problem.

Lg Microwave — Detailed service

Its been more than a week since the microwave is not working, i had complaint immediately keeping in mind the television AD... but the "technicians" could not solve the problem...

its not a rocket science is it???/


since then they are not answering any requests from my side...


i really wonder how does a company like this works...

I am also one of the sufferer of the L.G. MICRO WAVE OVEN . the oven was not getting heated i had called L.G.customer care the service men attended and he could not repair and he advice to change the magnetron
the micro wave releasing element, though he had tried with the magentron the problem still continued, and my oven was sent to service center after 45 days of struggle by technician they told the oven is ready. but i took delivery by paying 1025rs .they told the problem is with switch and pcb . when i reached home a find the same problem not getting heated. i called the customer care the technician arrived and told that the magnetron has to be changed and it will cost 700 rs more .
I think the L.G.Company needs good quality technicians if not better not to get this kind of products where the company peoples does not no how to repair there own product .they just want to make money in the name of changing parts one after the other.

LG/Microwave — defective system and very poor service

I purchased a LG Microwave , 28 Lt. on 6/11/2011.
but System is not working,
i complain to customer care, then one technician came , and after checking , he said that he was unable to correct it. and my senior will look after this.(during checkup he also destroy my utensil).

now i complain twice but no one come.

i really very much depressed with this product and service of LG company.

Dear Customer

We regret the inconvenience that is caused to you. Please get your call registered with our 24x7 Call Center @[protected] for assistance or you can mail us @ serviceindia[at]lge[dot]com

LG Service Team