[Resolved]  LG Refrigerator — Do not cooling

LG REFRIGERATORS — not cooling

we purchased LG 230ltrs double door refrigerator against invoice no.9032 dated 15/03/2008 from griha vaibhava marketing pvt ltd, for the last 3 months it is not cooling. please arrange to rectify at the earliest....so please contact Mr.Ajay, [protected]

not cooling

LG — New Refrigerator not cooling

I was having LG Refridgerator which was not cooling and things got spoiled. Complaint was made with LG but no proper response. To beat the heat I got forced to buy one. From the day one the new refrdigerator is also not cooling properly. Service Engineer visited and observed that there is a problem in refridgeration system. Now I need a replacement which I have been asking for. But so far there is no proper response. Please help me.

Adnan +91 [protected]

L.G. — not cooling

Dear L. G. service head
I am a regular customer of LG products .I used to believe with LG that …life is good till such I faced this problem with my refrigerator. I bought this in Aug 2009 (model number GL 338VA4/2009).For last one month or so I was facing a problem of low cooling .I submitted a complaint RNA[protected] jul 11). Attended by your service engr. inspected and diagonised that compressor wants a replacement. Will be replaced on receiving the product from company .while attending the complaint he made the refrigerator fully non functional. As a result from low cooling (and surviving any how) we came to no cooling (refrigerator completely stopped functioning). On 06 Jul 11 the compressor was replaced. He charged us Rs1487/-and didn’t give any receipt despite asked repeatedly by me saying he is not carrying one at present. Heights. We thought life is still good till such time we noticed the compressor is continuously on till getting hot then automatically switches off for hours till everything inside melts and comes to room temperature. I complained again (RNA[protected] & RNA[protected] BUT TILL DATE NO ACTION HAS BEEN TAKEN. So where is the Life Good? I am slowly loosing faith in the company and its product line .I have known LG for its product quality & responsive service support, here both are missing…I want product quality & service worth my money (Rs 19000/- cost and Rs1487/-paid for no service).Leave apart the agony and inconvenience suffered for last half a month in Deserts of Rajasthan. You got to suffer this agony yourself to understand the real problem. For the agony least you can do is restore my faith in your company and products by taking concrete actions visible on ground so that I take services from the product for money I have paid. Waiting for positive results and your reply so that Life again becomes Good. will it be????

Lg india Refrigerator — Refrigerator Not working

hi Team,

I am trying to get my refrigrator fixed. Its been more than 4 months this refrigrator is not working. I ahve made number of complaints through customer care but it is still not resolved. here few of the refrence numbers.
Rna[protected]
RNA[protected]
RNA[protected]
RNA[protected]
RNA[protected]
Rna[protected]

I have even called up the area manger for complaint but he also says that it will be repaired.And the worst part is that these people close my request without even reparing and customer service guys has no idea how to get this fixed.This refrigrator is under AMC for 3 years and i am short of ideas as how to get this working . Please help

Ritesh

LG / Refrigerator — DOes/ LG / REFRIGERATOR

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Sudeep Nigam Send email on Nov 15, 2008
LG India Customer Care
Hi!
My Request Ids are

N8C[protected]th August, 2008
N8C[protected]rd August, 2008
N8C[protected]rd August, 2008
N8C[protected]th August, 2008
N8CA[protected]th October, 2008

As per my latest complaint i.e. N8CA0404669, the chassis of my monitor has been changed, the monitor was @ your gurgaon center but I am really sorry to write you that I am having a bit doubt that the screen that is in my monitor is the same one that was before its service. As there was the scratch on the top of the screen & that was due to the first service against my complaint N8C80401120. Now yesterday i.e. on 15th of November 2008 I got my monitor repaired by your Gurgaon service center, now what I noticed that the scratch that was before its deliver is not over there & now there are some new scratches @ the midlle of the screen & a black spot also. I am sorry to say that its highly irresponsible behaviour from LG India, as my monitor goes totally useless infact its really difficult to work on it.

Kindly look into the matter.
Hope an early action in this regard else I would have to move to some senior officials reagarding the same.

Thanks!

Dear customer

We regret the inconvenience that is caused to you. We have transferred your complaint number and details to the concerned branch service center. Our representative will get in touch with you at the earliest and help you out with all the product related issues.

Thank you.

LG Service Team