LG Refrigerator — REFRIGERATOR NOT RETURNED AFTER REPAIR FROM THE PAST 3 MONTHS

Address:

Mumbai City, Maharashtra

Sub; Complain Reg: LG Refrigerator Model No. GL-368YMQG4 (Serial No. 710LPAG001008)
Date of Purchase : 29 March 2008 : Dealer : Kohinoor Electronics – Vashi Navi Mumbai

Dear Sir,

This is with reference to the above mentioned subject, kindly note that the refrigerator had started giving cooling problems just 2 years after the purchase. For your information please find below the exact sequence of the complaints registered with your dealer & service centers:-
1. First complaint on June 13, 2010, Complaint No. C[protected]
Next day technician came and told gas has leaked and refill was done and we were charged Rs1131/.
2. Next morning again there was no cooling, we once again complained to the technician he told that he has done some setting & it will cool after some time. After waiting the whole day when the cooling was still not there we complained again & the technician promised to come 11.00 AM next day but he came only in the evening and told me again that there is gas leakage and sorry hecould not bring gas & he will bring the same next day morning. But again he did not come on appointed time & came in the evening and refilled the gas and some brazing work for leakage and went away saying everything would be fine now. But after few days again cooling stopped & then again I complained to him but he only promised that he will come again but he never re appeared.
3. On June 28, 2010, I registered another complain with your office Complain No C[protected] attended by Mr. Suneel, he promissd to send my complain to higher authority and told me your problem will be solved in 24hours if not done you may put case on his name & this is your right.
4. Next evening i.e. June 29, 2010, the technician came and checked and informed us that the compressor is damaged we will change the compressor. Again after several follow ups & requests & complaints to your office (Mr Ramesh) the technician finally came on July 03, 2010 and changed the compressor & said that everything would finally be ok.
5. Next day (July 04, 2010) again the refrigerator is not cooling. The technician again came & repaired but still the same condition.
6. On July 05, 2010, we registered another complain with Mr. Ramesh at your office Complain No. C[protected]
7. At last on July 08, 2010 at 13.00 HRS the technician came and said that coil in not good & he noted the refrigerator & coil model and given the same to his office.
8. After that next 2 days no work was done & after so many complain from dealer from us then at last technician came on 9-7-2010 at 8pm taken bill copy and told us that this fridge have so many problems very difficult to repair we will change and replace new one and gone. But again next day there was no news from the service centre. So after lot of calls & talking to lot of people the service centre arranged a standby refrigerator for us on July 10, 2010.
9. Today is Sept 29th, 2010 and there is no reply from service centre. We do not know what they are going to do. they may repair or going to give as it is if they will repair coil again the same problem will come.


This refrigerator has given us too much problem & it is being used my parents who are of old age. My father has BP problem & this refrigerator has taken its toll on him. My mother has undergone Total Knee replacement operation & several other health issues. That is why we send them cooked food which they store in the refrigerator, but the above problem has wasted everything & given them lot of suffering. My parents have used Godrej brand refrigerator for 18 years & there was no problem even once & now LG is giving problem within 2 & ½ years, we don’t know what will happen in future.


Lot of our friends & relatives have advised us to report the matter in media, since it is not getting solved, but I would request you for the last time to solve this problem by either replacing the existing unit with a new unit with fresh guarantee or provide us a full refund. Also in both cases we also want a refund for all the service & parts price charged to us by your service centre.

Your kind co-operation in this regard would be highly appreciated.

Looking forward to your prompt action & reply.
Regards

Tanvir Ahmed
Tel: [protected]
Mobile: [protected]
Email: [protected]@eim.ae