[Resolved]  LG side by side door Refrigerator — New Lg Refrigerator goes dead after replacement and not attended since 3 months

Address:

Mumbai Suburban, Maharashtra

I am writing a complain in regards to LG Side by Side door refrigerator which was purchased by me on 29th Nov 09 from Croma Juhu. After a few months the refrigerator stopped working, after a few complaints they finally sent a technician to repair a new fridge which was not even a year old.After repairs the refrigerator stopped working again. I made quite a few complaints again and after much persuasion they agreed to replace the LG side by side refrigerator. The new refrigerator arrived on 20th November 10.But on the same day the machine never started.numerous complaints were made again and i was repeatedly promised someone would come to fix it but no one arrived for the first month. I was travelling abroad so my mother was following up in regards to the same.When I arrived in India and started calling them they started giving me various numbers and names to talk to and each one told me he was giving me his heads number.In the middle they stopped taking my calls. A few technicians came later after another month had a look at the refrigerator and left. I went to the extent of telling them in desperation to repair the new fridge and replace as they kept on telling they had some technical snag and and their systems were upgrading. I have few questions for LG
1) If their systems were upgrading, what does it have to do with the replacement of my fridge.
2) If your systems are upgrading how is it my problem.
3) How can it take a multinational company to replace a fridge more than 4 months.
4) If the same refrigerator is available in ther Croma and other vendors and suppliers why cant they replace and claim rather than the customer going through this hassle.
5) Lastly your company after much arguments with various employees of LG they have one ahead and not even had the curtsy to upgrade my refrigerator but instead they stated we will gve your money back. Its been 1 month now and they keep telling me the DD is ready but as it was wrongly made they have requested for a new DD to be made, I haven't even seen the first amount forget the new, so I do not believe any cheque or DD was ever made. Every week I am being asked for another week as there is some delay and technical snag.I have E-mailed my bill given hard copies of my bills again and again at least 3 times by gong to Croma and requesting for a replacement bill.Croma also has put their hands up stating t is a problem of LG and they cant do nothing about it.
The name and numbers of the people spoken from LG are as follows :-
Irfan the Technician :- [protected];
Bhavesh :- [protected]
Mr.Shetty :- [protected] (He never comes on the phone)
Mr.Amar Singh :- ([protected]) dated - 16th Dec 10
Mr. Manish]Mr.Swapnil [protected]
Mr.Prashant or Prasant [protected]
Service center numbers :- [protected]; [protected]; [protected].
(I have a list I could go on)

1 of my complain numbers (RNA[protected]; Numbers i was given to call and complain again after given new RNA number as above are :[protected]; [protected].

6) LG went ahead and informed me they will refund my money and I can go buy a new fridge rather than replacing or upgrading my refrigerator. So as I understand your people are asking me not to be a happy customer but to go out and hunt again and buy a new fridge of any brand and you are ready to loose a customer rather than solving his problem. I shall never recommend Lg to any one as this is not the first product of LG I have faced such an issue. You should have set me an upgraded replacement of my choice as an apology instead you are pushing me to buy another company product.Is this how you retain a customer ? if so people in your company need to be fired and I need to teach them how to save customers and face of the company. its common sense.
7) My last question give me 1 good reason why I should not sue you for the mental torture I have been through since few months.

Gibran Bharucha.