LG Split AC — poor service from lg

shineshamsudeen

from Mumbai, Maharashtra

Address:

Thiruvananthapuram, Kerala

I have purchased an lg split ac from sony agencies nedumangad trivandrum.it started cooling problems from third month.i contacted lg service centre and the came and did something and went.the very next day problem started again.again i called them they told that its cooling coil problem.they dismantled the coil and took away.now its two months from now.i have contacted the concerned persons.they are not responding.they are reffering me to another people.i spend almost 22000rs for the ac and used only three months.please help me.i dont want this ac anymore and want my money back.i want to give complaint against lg.i recommend customers not to buy lg ac because its totally defective and service is very poor

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Comments

bashu2000

from Chennai, Tamil Nadu

My name is Raghuraman I am put up at Korba, Chhattisgarh . I am also facing the problem of worst customer service from LG. My LG 1.5 T Split AC is down since 31.03.2011 and I had lodged a complaint with LG Customer care ( Complaint No.[protected] dated 31.03.2011 ) and till now the AC problem is not resolved. First on 08.04.2011 the service person from LG Service center visited and told us that a part ( sensor) has failed and has to be procured for replacement and after a week when I inquired about the arrival of part to my dismay and surprise I was told by the Korba LG service center that they don't know the model No. and other specifications of my AC so their person will visit again and note the details. This is the way LG customer care operates. I even called up LG customer care toll free No. [protected] several times but all I get is lip service. One thing I learned when I called up the Korba LG service center that no one was following up my case and every one seems to pass on the buck. The Korba LG service center in-charge is very rude and has not even a iota of professionalism. Overall there is no accountability no SYSTEM in place to check and review customer calls. I have made up my mind that I will never ever buy a LG product in my life and I will also ensure that none of my friends, relatives and colleagues will ever buy. LG IS NOT LIFE GOOD BUT LIFE SUCKS.