[Resolved]  LG Window Air Conditioner — AMC not adhered - No services provided.

The same poor quality of service is provided by LG till today. Even in May 2008 the company maintains the very poor quality service. There is not body responding from LG. Till today the call center and their representatives maintains the reply it will be attended by 24 hours. But poor LG does not know the real meaning of 24 hours. Very bad and poor customer service and claims that they are an international company.

DEAR SIR/MADAM,
I AM VERY SORRY FOR WHAT HAD HAPPENED, THIS IS RARE THING HAPPENING IN OUR HISTORY, ANYWAY PLS SEND ME THE NAME AND ADDRESS AND THE CONTACT NUMBER WHERE I CAN SATISFY YOU BY SOLVING THE PROBLEM

LG — AMC service not provided

I had renewed the AMC for my 29” TV through Siddhivinayak Electonics (Goregaon,Mumbai) in April 2009. We had paid Cash to the service engineer and were informed that the AMC card would be received from the company. We have till date not received the AMC card. We have a reference number HLP HJ 01413 relating to the AMC provided by the Service Centre.

I have given this reference number to the new Service centre (since Siddhivinayak Electronics is no longer an authorised LG service centre) and have also spoken to to Mr.Vishal (from the LG AMC dept tel[protected], written mail to Mr. Harish Suri, lodged complaints on the LG site but no action has been taken till date nor has anyone bother to get back to me on this. The original complaint was lodged on 20th Oct 2009.

LG Window Air Conditioner — Poor Response

Very poor response from M/s Sheen India, when i called; Mr.Naveen Tyagi denied for the service in the area Dilshad Garden - 110095 while website shows M/s Sheen India comes with in the area.

LG/Air condition — No service provided for window AC

I have regulary called LG customer for providing me AC repair service but there is no response to my complaint even after following it up for six days regularly

lg/window a.c — poor service of windows a.c

for windows i given the amc cheque for three a.c now i regiter 3 complaint still no body have vistied at my hosue when ever i register thee complaint they giving the number and next day they sending the sms service has been done and the complaint no.rna[protected],rna[protected],rna[protected]
this my three complaint and my addres 47,audiappa naicken street,sowcarpet chennai- 600 079 and my name .sarvan soni and mobile no.[protected]

EBR Enterprises Chennai offers worst service, both for the ACs and for the customers. We have an AMC with them for our LG Window AC. We booked a complaint two weeks back with LG Customer Care, and it was referred to EBR. The technician checked and told us that the motor had to be changed. 4 days and about 10 phone calls later, the AC was taken for service, and they promised that it would be brought back in 2 days time. Its been more than a week now. I have called EBR Enterprises at least 10 times until now.

18-Mar-2012: It is out for delivery. The delivery boy;'s mobile is switched off. Please ask him to call us after he reaches your house
19-Mar-2012: Sorry madam, there was some problem with the vehicle, so he came back to office.
21-Mar-2012: It will be delivered today. Please have somebody stay at home.
22-Mar-2012: Sorry he got late yesterday.Will be delivered today.
23-Mar-2012: After he took it, the driver realised that there was a fault with the wiring. It will give a shock if you connect. So the driver brought it back for your own safety !!! (Wonder what the technicians did for a week).

All these calls were made by me - not a single one was by EBR Enterprises.

Wonder why LG has such firms for service. Pathetic Service - is an understatement.

We will never buy LG products anymore.