[Resolved]  LG Windows Ac (Ac Model No.:19f2rde5, Serial No.:605kpsl002030) — Regular failure of Cooling Coil

Dear Sir,

I have bought Window AC-1.5Ton on 23/10/2006

AC Model No.:19F2RDE5
Chassis No.:2030
Serial No.:605KPSL002030

I am facing regular complaint of AC not cooling and I am facing the same problem again and again. I have regularly serviced it and I am having an AMC with


M/s Ruchika Enterprises(LG Authorized Service Centre)
Shop No.2,Blue Mount Residency, K.T Village Road,
Off. Ambadi Rd., Vasai-West,
Thane-401202
Invoice No.:H09886/A/2490 Dtd. 08.05.2009

In the last 6 months, following complaints has been sent to LG Call centre for AC cooling problem.

DATE COMPLAINT NO.

03.06.2009 W9C60302425
22.09.2009 C[protected]
26.09.2009 C[protected]
30.09.2009 C[protected]
08.10.2009 Telephonic complaint to Ruchika Enterprises
03.11.2009 C09B301221
22.12.2009 R09C2217509 (Cooling coil replaced & installed on 31.12,09
04.03.10, C[protected]

Same problem of Cooling coil failure is occuring again and again and they have not taken any action on it.
I have spoken various persons of LG and have also written mail to "[protected]@lgindia.com" and "[protected]@lgindia.com". However i have never got any response from them.
Infact i feel that they never bother for customer satisfaction.

The response from LG Authorised service centre "M/s Ruchika Enterprises,Vasai"is even more pathetic.They never give us a Job card of nature of problem and actual repair done. Infact they say that the problem of cooling coil failure will reoccur.

My AC is lying with "M/s Ruchika Enterprises,vasai" from last 16 days. I request to help us in getting my AC back along with a proper job card .


Regards,

Chandresh Karira
Mob:[protected]