Lic Of India — Complaint Against Misbehave and Harassement by LIC staff
To, Date: 15th February 2009
The Executive Director CRM/Chief(CRM)
LIC of India,
Sub: Misbehave and Harassment by Madam Lalita( AAO), Branch Code: 12P, Roop Nagar, Delhi
I, Rajesh Kumar, Resident of C-9/57 Yamuna Vihar Delhi, taken a LIC policy “Jeevan Astha” of sum assured Rs. 1, 50, 000 and issued a cheque no. 041036 dated 17-01-09 for Rs. 25268 favoring LIC and issued a FPR No. as 124833137.
But I have received the same cheque returned from LIC after more than 1 month duration (on
12-02-09 by speed post vide AWB# ED 91096352 01N) along with the Memo stating the reason as “Claim Amount Exceeds”. But the cheque shows the mentioned error as “ENCODING ERROR” on the left hand side of the cheque(Cheque amount Rs. 25268 but the Encoding was of Rs. 25267 by the Collecting Bank- Corporation Bank dated 20-01-09 through clearing).
After such a negligence approach of the collecting Bank, when I had approached your LIC branch office address 12-P, Roop Nagar, Delhi on 13th February 2009 and asked the signing authority(Ms. Lalita-AAO) to look in to the case as it was purely operational error, she refused to attend the case and misbehaved and stated that” She is the final authority of LIC and wherever and to whom so ever I should approach, this mistake will not be accepted and corrected by the LIC of India and the collecting Bank and my policy will get cancelled as I had insufficient balance in my bank and I had done a fraud with LIC”.
Along with this letter I am enclosing the copy of my bank account statement for your ready reference.
I am sorry to say that but this is very disgusting and painful that the staff appointed by LIC of India, the biggest Insurance Group of India, don’t know how to deal with the customers, they misbehave and harass the customers despite the customers are ready to give them the complete support to solve the problem if some mistake has been occurred from whom so ever.
I request you to please get this matter resolved on the highest priority within a week’s time else I would have to approach to the Consumer Court. And please take a serious action against Ms. Lalita(AAO) so that in future no other customer would suffer and image of the LIC will not be hampered anymore like it had been in my case.
C-9/57 Yamuna Vihar
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