[Resolved]  Loop Mobile — Refusing Number portability

Address:

Mumbai City, Maharashtra

I have been going through horrendous torture fm Loop and its utterly disgraceful and pathetic customer srevice. Cant tell you how pathetic it is. They keep disconnecting calls and no follow up is made even after the promisses. I dont want to metnion my prev complaints as they are of no use to me any longer, Plz help me in moving out of loop mobile. I want to go onto vodafone or airtel. I have an airtel number as well and they are providing me a better service. However, I'm still compelled to use loop as i cant let go my number which is [protected]. I had requested for number portability but they refused it saying that I'm a prepaid lifetime customer. There are no clauses as such laid down by TRAI. Forget it..i called up cust service and after 4 - 5 disconnected calls...one gentleman completed the call. He asked me to change the plan to a base plan which i did. Now, I'm getting charged 1 rupee per call and text which is okay as long as i can mopve from loop to airtel asasp. I requested for number transfer again after changing the plan. But, they again refused it saying that i cant because of lifetime plan. Then, why the hell i was asked to change the plan,. I called up the cust service but they are refuding to take my calls. SOmetimes, they give the excuse as server down and the some times they just disconnect the cal..PLZ HELP ME