We had a horrible experience with the New MS Ramaiaha hospital. Recently, my uncle met with an accident and was admitted here. For over a week now we have been roaming around 4 floors to get the insurance cleared. Its still pending. We have contacted the insurance company and they say "we are just waiting for the hospital authority to submit the documents". Hospital insurance desk have submitted the documents, but its been rejected twice.
We have no idea what is happening inside. If we question them, they say "Internal enquiry and clarification is needed". I have no clue why this is required. If we ask for a photo copy of the documents, they say "Why do you want the photo copy....we will not be giving any photocopies".The so called customer relationship manager (Roopa) does not care for their customer's and is useless. We contacted the administrator of the hospital too, and that's only waste of time. Very soon i learnt that it was not only we and there were many cases who are going through this pain and trouble. The root cause of all this mess is the error in data entry during admitting the patient. Now the hospital is reluctant to correct the mistake, due to which insurance is not getting cleared. This post is for people who are/will be planning to visit New MS Ramaiaha. Please think twice before visiting. I am aware and heard from many of my colleagues and friends that Manipal is the best and the process is very simple, clear and the hospital takes complete care of getting the insurance cleared. Was this information helpful? | 
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