[Resolved] Mahindar & Mahindra , Scorpio vehicles — Company Policy on sale of spares for Scorpio vehicles | |
First of all I would like to introduce myself as a BIG Scorpio fan. I own a 2003 model, Scorpio DX, of which I am very proud. The vehicle has been a joy to own and I am very possesive about it. In other words I know and love my cars. Besides this I have also influenced my friends and family and have been instrumental in their choosing the Scorpio as a means of transport... But... as of late I am starting to have my doubts.. Just recently I was told that the Company have started adopting a policy where by Scorpio Parts shall not be sold by authorised workshops to consumers if the vehicles are not repaired in the work shop....is this true ?? If so I would like some clarification as to who came out with this smart idea and what the company stands to gain by it. In a place like where I come from... other than the Authorised work shop there are no other retailers selling original parts for scorpios. In such a scenario what is one expected do ?.. . sell off his Scorpio and look for a more maintainable mode of transport???.. of course keeping in mind the treatment and harassment that is usually metted out to coustomers by the so called authorised work shops... I could go on and on but is it of any use??? I for one am seroulsy thinking of selling off my scorpio to some poor sucker... I would like to request you all at Mahindra to clear up your act... if what I have been told is true.. As a parting word of advice ..... instead of trying to force customers into using your workshop services by monopolising your spare parts sale it would be better to actually improve you service at these so called authroised workshops.. or else you may just end up killing your goose that is giving you your golden eggs ... A digruntled Scorpio owner and die hard fan from Gangtok, Sikkim. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I have scorpio but nobody is taking care of my request to change new block (related to engine).I purchased car frm bhopal now it is in chhindwada but dealer also not taking interest.
Pls do some favour otherwise it will go consumer forum.
Pls do some favour otherwise it will go consumer forum.
Hello,
I have purchased a Scorpio Lx on 11th December 2008 from Goel Motors (p) Ltd. Mohali for my company NAND IPL which is first Nano Technology company in SE Asia. My foreign clients were coming to visit our upcoming plant in Una so I purchased it one month earlier than planned. After taking the delivery I drove it to Delhi. Than in night I went to IGI airport to pick the clients. But when I put on the AC it was not working. And the British clients asked us that which company's car is this as the AC is not working first day. When I told Mahindra they told same company which has tie up with BT and joked. After that we stayed at hotel in chanakyapuri for few hours as we changed the plan due to ac not working and than hired a innova for coming to Una.
As we don't have time to get it repaired but when I went to get it serviced on 9th we got to know gas of AC is not there. So it is because the Pre Delivery Check up was not done and it had given us problem and humilation. This is a big fault as PDC is essential and Goel has not dne its duty. After we was confirmed customer they don't entertained s properly.
I also not got the service book of Scorpio and when I called few times they told me I will get it same day or in 2 days but no calls from Goel or nor I got it. On 9th they told they will send it soon. But not till today.
I also not got call after delivery which is expected in 72 hrs what they told me at time of delivery and after experiencing the problems I called many times to Goel and they said I will get call soon. And they also told me I will get call in 2 days from there represntative in HP for registration but no calls. When I called on 5th Jan after getting my Scorpio registered they said its your responsibilty i said why u told just for selling it.
So a very bad experience. I have Toyota, Maruti, VW and TATA but mahindra is worst in customer service.
I was planning for a Innova/Xylo but with this experisence I will say no for mahindra to all whom I know. I can say ur dealer is worst.
So please look in the matter so that my opinion for Mahindra changed.
Thanks & Regards.
Kumar Shray
Director - Operations
NAND IPL.
+[protected]
I have purchased a Scorpio Lx on 11th December 2008 from Goel Motors (p) Ltd. Mohali for my company NAND IPL which is first Nano Technology company in SE Asia. My foreign clients were coming to visit our upcoming plant in Una so I purchased it one month earlier than planned. After taking the delivery I drove it to Delhi. Than in night I went to IGI airport to pick the clients. But when I put on the AC it was not working. And the British clients asked us that which company's car is this as the AC is not working first day. When I told Mahindra they told same company which has tie up with BT and joked. After that we stayed at hotel in chanakyapuri for few hours as we changed the plan due to ac not working and than hired a innova for coming to Una.
As we don't have time to get it repaired but when I went to get it serviced on 9th we got to know gas of AC is not there. So it is because the Pre Delivery Check up was not done and it had given us problem and humilation. This is a big fault as PDC is essential and Goel has not dne its duty. After we was confirmed customer they don't entertained s properly.
I also not got the service book of Scorpio and when I called few times they told me I will get it same day or in 2 days but no calls from Goel or nor I got it. On 9th they told they will send it soon. But not till today.
I also not got call after delivery which is expected in 72 hrs what they told me at time of delivery and after experiencing the problems I called many times to Goel and they said I will get call soon. And they also told me I will get call in 2 days from there represntative in HP for registration but no calls. When I called on 5th Jan after getting my Scorpio registered they said its your responsibilty i said why u told just for selling it.
So a very bad experience. I have Toyota, Maruti, VW and TATA but mahindra is worst in customer service.
I was planning for a Innova/Xylo but with this experisence I will say no for mahindra to all whom I know. I can say ur dealer is worst.
So please look in the matter so that my opinion for Mahindra changed.
Thanks & Regards.
Kumar Shray
Director - Operations
NAND IPL.
+[protected]
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My friend Mr.Eril Gomes recently purchased Mahindra Scorpio about 2 days back ie on 06/01/2008 from Bhavsar Motors Worli. While o receipt of the vehicle immediate after passing from RTO he noticed that the problem in gear box. So he immediatly broughr to the notice of dealer and asked him to replace the vehicle. Bur dealer expressed his inability to do so and he said he will repaired the same and hand over the sameafter repairs.
My question is it fair to do so? , when one customer buy a vehicle and on receipt brand new vehicle if he noticed that there is problem in gear box, is it not company's duty to withdraw the vehicle from the dealer and hand over the troublr free vehicle to customer. Just because customer has paid for RTO TAX and INSURANCE amount and even if in this case company should bear the entire cost and replace the vehicle to new one. Example is How one of the international car manufacturar has called back his all cars from the market and alloted new to their customers. Also there is another example of NOKIA how the company withdrew their defective batteries from the market and replaced with new one.
Mahindra & Mahindra is a international brand and every Indian is proud of the product. Can any body satishfy this customer.
Can Mahindra & Mahindra Customer Care Divn. or India Customer Care Forum look into matter and mke this customer happy.
Thanks and Regards
Mahendra Golatkar