[Resolved] Maruti Udyog Ltd — Worst Customer care and Regional Office contacts | |
I received a call from Maruti Suzuki head office regarding winning of coupan of 12000 rs in Zen Estilo Slogan contest on Sunday 22nd Feb 09. There representative said that this coupan will be mailed on my postal address. I have yet not received the coupon, I had already contacted to anytime maruti service ([protected]) but they dont have the information. I called up the my dealer as well as Maruti any time service both of them told me to contact regional office. Regional Office contacts in Pune, unfortunately this is of no use. I have called thrice on numbers ([protected]/38/39 ) and have not received any update. 1. The relevant person was on leave. 2. The person was present but was not having an update on this; he confirmed that he will get back with an update on the same day---NO UPDATE. 3. The concerned person is in meeting and will give a call back --- NO UPDATE 4. The concerned person (Bharat Mone) not availaible with whom I had spoken earlier with a commitment to call back. - NO UPDATE. Also wasted my time calling any time Maruti service Almost 3 weeks have passed after the first call... I just wan to inform if you dont have to give them why do you call and update customer abt the win. Please improve on your customer service which is the most worst ... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 50 Comments | |
Comments
Dear sir,
I have purchased a brand new swift DzireLX1 on dated 05/02/10(delivery date) from hindustan agency, bokaro (dealers code-B501).it has a rear suspension problem from the beginning.Rear suspension does not support the specified load.clearance between the body and the road becomes minimum when we apply load (say 55kg approx and three person on the rear seat) less than the specified load capacity.
it has also a scratch mark on the front windscreen at the time of delivery. i complained so many times((dated 08/03/10&02/06/10) to our dealer Hindustan Agency(B501) but they didn't take any necessary action and told me that other customer's have also same problem. so, go and complained to marutisuzuki.
i have invested my money on marutisuzuki for my satisfaction but i seems that i was wrong and caused great discomfort because no one is giving response to me.PLEASE TAKE SOME NECESSARY ACTION AS SOON AS POSSIBLE.(send me your contacts also).
THANKS
MD. FARUQUE
KATHARA, BOKARO
CONTACT NO. [protected], [protected]
EMAIL [protected]@yahoo.co.in, [protected]@yahoo.com
CHASIS NO. 224074
ENGINE NO.-533121
I have purchased a brand new swift DzireLX1 on dated 05/02/10(delivery date) from hindustan agency, bokaro (dealers code-B501).it has a rear suspension problem from the beginning.Rear suspension does not support the specified load.clearance between the body and the road becomes minimum when we apply load (say 55kg approx and three person on the rear seat) less than the specified load capacity.
it has also a scratch mark on the front windscreen at the time of delivery. i complained so many times((dated 08/03/10&02/06/10) to our dealer Hindustan Agency(B501) but they didn't take any necessary action and told me that other customer's have also same problem. so, go and complained to marutisuzuki.
i have invested my money on marutisuzuki for my satisfaction but i seems that i was wrong and caused great discomfort because no one is giving response to me.PLEASE TAKE SOME NECESSARY ACTION AS SOON AS POSSIBLE.(send me your contacts also).
THANKS
MD. FARUQUE
KATHARA, BOKARO
CONTACT NO. [protected], [protected]
EMAIL [protected]@yahoo.co.in, [protected]@yahoo.com
CHASIS NO. 224074
ENGINE NO.-533121
i am a physically handicapped have lost one of my leg right and i need a car which will be hand driven auto motive. i have written several letters to the authority but till date i have not received any reply. kindly consider it and inform me
Dr.S.N.Mishra
orissa
[protected]
[protected]@yahoo.co.in
Dr.S.N.Mishra
orissa
[protected]
[protected]@yahoo.co.in
I have purchased ALTO(LXI) on 12th aug, 2010 from HIRA AUTOMOBILES LTD. PATIALA-PUNJAB and I have faced the problem on first day with the gear shifting I informed the sales boy nd HIRA AUTOMOBILES but no action has been taken regarding my case m going to complaint on toll free number and RO office everyday but there is no action
I heard about maruti that they are best in after sales services but now I am in a really bad bad impression of maruti. No body showing his interest to solve my problem.
Please take necessary action to solve my problem. My car details are as follows:
Temp Registration number: -PB11AN(T)-5292
Registration name: - Mr. HEMANT MOHAN.
Thanks
HEMANT MOHAN
mob- [protected]
I heard about maruti that they are best in after sales services but now I am in a really bad bad impression of maruti. No body showing his interest to solve my problem.
Please take necessary action to solve my problem. My car details are as follows:
Temp Registration number: -PB11AN(T)-5292
Registration name: - Mr. HEMANT MOHAN.
Thanks
HEMANT MOHAN
mob- [protected]
i am onower of maruti swift dezire vdi bearing rc no.hp-20D 1285, engine no. D13A1416213, ch no.MA3FSEB1S00273501,
i replaised two doors no2 & 4 of my car from lovely autos sahid bhagat singh nagar dealer workshop no. 3503 against bill no. BR10000546 Date[protected]. i am not satisfied from their services because the fitting of the doors are not proper. when i complaint them they told me that this is because of defaulted doors supplied by maruti udyog ltd.
i visted the service station two time for said problem but non of the staff members attend me through proper way.
i also meet manager for my complaint with no result.
THANKS,
SHEETAL
CONT[protected]
[protected]
i replaised two doors no2 & 4 of my car from lovely autos sahid bhagat singh nagar dealer workshop no. 3503 against bill no. BR10000546 Date[protected]. i am not satisfied from their services because the fitting of the doors are not proper. when i complaint them they told me that this is because of defaulted doors supplied by maruti udyog ltd.
i visted the service station two time for said problem but non of the staff members attend me through proper way.
i also meet manager for my complaint with no result.
THANKS,
SHEETAL
CONT[protected]
[protected]
Complaint Regarding U Maruti People We came to know that all the things we mean that this complaints are Responsible to U but U people are just Dummy We mean that U r Irresponsible all for this Why Because I[censored] R the Right People Who take care of all the show rooms What there is going in The Show rooms How every Agencie is doing their job in satisfying the Customer Is the Show rooms r really prompt in their duties I think U maruthi people are always focus on onlu the one thing That is Numbers Why U people R always like this We Didnt came to know that when Ur product is reliable in every aspect why U woory for that I wann say U some thing
1. please focus on the agencies who chaeting the customers. what i mean to say is
The show room people are misguiding the customers like they promise the people with out knowing all the status of stock, schemes, vehicles, and etc
When I asked one of the showroon SM for Swift Vehicle sir I want One Swift VDI for the next month first week He said that there are no vehicle But one of my frined got the Vehile who came at next minute of my visit to the show room in two days I asked him how he said for the premium amont of 25k After a week i got a call He is Team leader he asked me that sir U R looking for some swift vehicle is that sure i said yes then he said that sir we have one car swift vdi s.silver But u r intrested in sunlight copper i can arrange u from other show room it will be premium about 30k R U intrested
I really shocked When one of my friends cousin was cheated he booked a vehicle in one show room with 50, 000 rupees in that 25k is about premium and 25k is for booking that T/L is given him a Dummy receipt of 25k from his show room and promised him that he arrange him a vehicle in 4 days but he didnt when my friend asked him rudely that r u giving the me the vehicle r not he said sir I m sorry the matter is actually I had given Ur booking to one of my friend who working in other show room But he is not in contact with me from yesterday he promised me that he is giving the vehicle today But he frod me please forgive me sir wait for two more days so that i make sure How ever i will give U the vehicle. But he didnt get that vehicle n he arranged by his own money and given delivery to my friend This Much of Fraud things R going in Ur agencies But their is no people to solve this problem and u r the people of Maruti r very encourage for this Bcoz U r also invoiving in this.
2. show rooms There is no such an Environment like we r came to Buy a Dream car in showroom In Entrance to show room there is a big nusence of parking of our vehicles n then the executives who will fight to attend us there is no proper plannig there is no Hospatality there is no A/c n wven there is no seating arrangement to discuss with executive and executive are of all half Knowledge In frist the executive say some thing and then his Team leader and after all the deal has been ok they promise some thing and at the time of Delivery it will be some thing one bad thing i had ever been expected that is wrong receipt and one more thing is that executive he said to go for acessories from car Decors so that i can save some money
and he advised me to go for one of the car decor i have gone through him and i got all the acessories in satisfied rate but in a week i faced somany problems with that accessories and in loan process U people e getting more money from many thing s but u r not prompt to ur employees so that all the things r going in
3 we came to know that some of the show room employees have taken the money from the custmers in sundays and leaved their job How all this things are going on
we are very pitty on Ur people
lplease be shame on ur selves n realise
1. please focus on the agencies who chaeting the customers. what i mean to say is
The show room people are misguiding the customers like they promise the people with out knowing all the status of stock, schemes, vehicles, and etc
When I asked one of the showroon SM for Swift Vehicle sir I want One Swift VDI for the next month first week He said that there are no vehicle But one of my frined got the Vehile who came at next minute of my visit to the show room in two days I asked him how he said for the premium amont of 25k After a week i got a call He is Team leader he asked me that sir U R looking for some swift vehicle is that sure i said yes then he said that sir we have one car swift vdi s.silver But u r intrested in sunlight copper i can arrange u from other show room it will be premium about 30k R U intrested
I really shocked When one of my friends cousin was cheated he booked a vehicle in one show room with 50, 000 rupees in that 25k is about premium and 25k is for booking that T/L is given him a Dummy receipt of 25k from his show room and promised him that he arrange him a vehicle in 4 days but he didnt when my friend asked him rudely that r u giving the me the vehicle r not he said sir I m sorry the matter is actually I had given Ur booking to one of my friend who working in other show room But he is not in contact with me from yesterday he promised me that he is giving the vehicle today But he frod me please forgive me sir wait for two more days so that i make sure How ever i will give U the vehicle. But he didnt get that vehicle n he arranged by his own money and given delivery to my friend This Much of Fraud things R going in Ur agencies But their is no people to solve this problem and u r the people of Maruti r very encourage for this Bcoz U r also invoiving in this.
2. show rooms There is no such an Environment like we r came to Buy a Dream car in showroom In Entrance to show room there is a big nusence of parking of our vehicles n then the executives who will fight to attend us there is no proper plannig there is no Hospatality there is no A/c n wven there is no seating arrangement to discuss with executive and executive are of all half Knowledge In frist the executive say some thing and then his Team leader and after all the deal has been ok they promise some thing and at the time of Delivery it will be some thing one bad thing i had ever been expected that is wrong receipt and one more thing is that executive he said to go for acessories from car Decors so that i can save some money
and he advised me to go for one of the car decor i have gone through him and i got all the acessories in satisfied rate but in a week i faced somany problems with that accessories and in loan process U people e getting more money from many thing s but u r not prompt to ur employees so that all the things r going in
3 we came to know that some of the show room employees have taken the money from the custmers in sundays and leaved their job How all this things are going on
we are very pitty on Ur people
lplease be shame on ur selves n realise
Dear sir
My Maruti Wagon r DUO KA25P2678, was sent to rns motors hubballi for some cracking sound in engine and mis fire on gas mode. after 3rd service they also made 4th paid service changed sparkplugs and filters but till now problum not solved .We have told this to ur Gurgaon off also, they have also toldpl bear with us .Already air filrter body also cracked with single hook
. Again i have sent car to service on 23/12/2010.so please look in to mater and do the work.,
My Maruti Wagon r DUO KA25P2678, was sent to rns motors hubballi for some cracking sound in engine and mis fire on gas mode. after 3rd service they also made 4th paid service changed sparkplugs and filters but till now problum not solved .We have told this to ur Gurgaon off also, they have also toldpl bear with us .Already air filrter body also cracked with single hook
. Again i have sent car to service on 23/12/2010.so please look in to mater and do the work.,
Dear Sir,
my vehicle was got accident, agency says its a matter of total loss.they are charging the amount of 2 % on there estimate value.i think its not a fare dealing.my vehicle is covering cashless insurance with a company royal sundaram so i only knows the depriaciation amount in plastic part i will pay with a compulsary clause but i m not wanna to pay 2% in estimate cose..i already suffer a lossin my car which was not more then a 6 months. so tell me is it any provison in mul to pay 2%in the estimate cost.reply me soon.
regards,
praveen
my vehicle was got accident, agency says its a matter of total loss.they are charging the amount of 2 % on there estimate value.i think its not a fare dealing.my vehicle is covering cashless insurance with a company royal sundaram so i only knows the depriaciation amount in plastic part i will pay with a compulsary clause but i m not wanna to pay 2% in estimate cose..i already suffer a lossin my car which was not more then a 6 months. so tell me is it any provison in mul to pay 2%in the estimate cost.reply me soon.
regards,
praveen
I was also surprise that maruti is provinding that kind of worst services, am also fasing lot many problems form service peace.
I had booked for one new Maruti Ertiga LXI viz Popular vehicles, cochin - delaer code 2701 on 17.04.2013. I took delivery on 02.05.2013. But when I recd RC book from RTO on 17th May 2013, I'm surprised to note that Month of manufacture is shown as May 2012. i.e. I had been delivered oneyear old vehicle against purchase of new vehicle. When I contacted the dealer they said customer have no choice but to accept the available vehicle with them. Is this the Consumer Right norms available for customers who purchase on good faith from recognised dealership?
Vehicle reg.no. KL 07 BX 3112
Chassis no.MA3ELMG1S00113640EC
Engine.no.K14BN7002927
Kindly replace the vehicle, at your earliest
regards
Matto Thomas
36/304-B, Lissie Hospital rd, cochin-682018
ph:[protected]
E Mail:[protected]@gmail.com
Vehicle reg.no. KL 07 BX 3112
Chassis no.MA3ELMG1S00113640EC
Engine.no.K14BN7002927
Kindly replace the vehicle, at your earliest
regards
Matto Thomas
36/304-B, Lissie Hospital rd, cochin-682018
ph:[protected]
E Mail:[protected]@gmail.com
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+91 11 4678 1000 [New Delhi]
+91 22 2659 0478 [Mumbai]
+91 48 4408 8400 [Cochin]
1, Nelson Mandela Road, Vasant Kunj, New Delhi, Delhi, India - 110070
the Manager,
Maruti Udhyog Ltd.
Gurgaon
Sir,
On 31/03/10 I was delivered Wagon R VXI after payment in full from Berkeley's Automoblies, Industrial Area Phase II, Chandigarh. Although I applied for additional discount under my wife's teaching certificate, the dealer took the discount money claiming that if it is reimbursed it will be informed to me and money credited into my A/c.
It's been over three months and I have not received the money nor my wife's certificate copy. Should I wait for some time or go to the consumer court for the necessary legal action againt the Dealer?
Janus Singh
janus.[protected]@gmail.com