[Resolved]  Mobile Store — Tampering of cell

Address:

Bangalore, Karnataka

Hi,

Please find the below email trail which states about my complaint about tampering of my cell done by Mobile Store.They are using delaying tactics so that i lose my interest in following up my complaint.

I don’t know how a big organization can continue to behave ignorant like this. I am not sure guys what I have to do to get your
precious attention to my complaint.


Regards,
Jobin V George
Accenture
Mail: jobin.v.[protected]@accenture.com
Mob: +91 XXXXXXXXXX

From: George, Jobin V.
Sent: Tuesday, June 19, 2012 3:02 PM
To: '[protected]@mytms.in'
Cc: 'Jobin V George'
Subject: RE: Complaint # TMS1205185nsumer Feedback Regarding Mobile Store: 1257

I have tried contacting your complain centre multiple times but to no avail.
Pl call me on my cell.


Regards,
Jobin V George
Accenture
Mail: jobin.v.[protected]@accenture.com
Mob: +91 XXXXXXXXXX


[protected] Forwarded message[protected]
From: Jobin V George <[protected]@gmail.com>
Date: Fri, 8 Jun 2012 21:11:06 +0530
Subject: Re: Complaint # TMS1205185nsumer Feedback Regarding Mobile Store: 1257
To: [protected]@mytms.in

Team,

As discussed over call & from multiple email threads, it is clear that this
was an intentional tampering on my
cell phone by the service technicians of Mobile Store ,Marthahalli Branch.

This fact is also corroborated by the service technician of Mobile
Store,Indira Nagar,He has clearly stated that the cell phone has
been severely tampered upon for parts like motherboard & IC's being
burnt.Here ,please be aware of the fact that my problem with the cell phone
was intermittent switching off of the cell ,which does not in anyway affect
those parts.

Now since my allegations have been proven to be true,I would want response
from Mobile Store senior management
on the below points:


1. Quick resolution to my problem .
2. 100% Compensation for my cell phone.
3. Actions taken ,so as to prevent such kind of mischief by technicians
in future.
4. Invoice generated as & when customer gives his cell phone for repair
along with details such as advance ,if any
5. Compensation for the mental trauma caused by this
episode stretching over a four month period.

I will be planning my future course of action on this issue depending on
the response & resolution provided by your team
on the above points.



Thanks & Regards,
Jobin George



On Sun, Jun 3, 2012 at 11:41 PM, Jobin V George <[protected]@gmail.com>wrote:

> As requested over call,I have given my phone to Mobile store Indira Nagar
> for investigation,since the technician was not available,I have submitted
> my cell with issues stated in a note sheet along with my contact
> details.And I have specifically given instructions not to change any parts
> without intimating me in advance.
>
>
> Thanks,
> Jobin
>
> On Mon, May 28, 2012 at 10:26 PM, Jobin V George <[protected]@gmail.com>wrote:
>
>> Just to clarify....*I didn't receive my cell in working condition from
>> the Store*.
>> When asked about the same,they said because display unit has been removed
>> & thus it wont show anything.
>> I took the words of the person at face value.
>>
>>
>> When I get the next call from the grievance cell ,I would like the person
>> to have a resolution to my problem here.
>>
>>
>>
>>
>> On Thu, May 24, 2012 at 3:32 PM, <[protected]@mytms.in> wrote:I
>>
>> ** ** **
>>>
>>> Dear Sir,****
>>>
>>> Thank you for your e-mail dated 23rd May 12 notifying us on your
>>> concern.****
>>>
>>> We regret any inconvenience that your experience has caused you. We are
>>> in the process of addressing your concern and shall have one of our
>>> representatives contact you for more information which will help in the
>>> quick resolution of the same.****
>>>
>>> Your patronage is important to us, and we hope that you’ll continue to
>>> give us opportunities to serve you.****
>>>
>>> Thank you again for bringing these matters to our attention.****
>>>
>>> ** **
>>>
>>> For any further assistance you may call The MobileStore Customer Service
>>> 24x7 at toll-free number[protected] or write in to
>>> [protected]@mytms.in. You can also visit our website www.themobilestore.infor more information.
>>> ****
>>>
>>> Yours sincerely, *The Mobicares Team*****
>>>
>>> ****
>>> [protected][protected]
>>>
>>> *From:* Jobin V George [mailto:[protected]@gmail.com]
>>> *Sent:* Wednesday, May 23, 2012 11:24 PM
>>> *To:* [protected]@themobilestore.in; [protected]@mytms.in
>>> *Subject:* Re: Complaint # TMS1202A547 Consumer Feedback Regarding **
>>> Mobile** Store: 1257****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> I want the senior management of The Mobile store to address my concern
>>> here. After this episode ,I went
>>> to authorized service center for Nokia.After inspection they found the
>>> below issues which has startled me:****
>>>
>>>
>>> - *Motherboard *has been tampered with ,its now bent & edges have
>>> been broken.****
>>> - My cell has been made irrepairable because of intentionally burnt
>>> IC's such as *Booting IC, Keypad IC.*****
>>> - *Display IC* has also been tampered with.****
>>> - The *screws *fitted on my cell are not Nokia E 63 ones.****
>>> - Its highly irresponsible behavior on behalf of the store.Now I am
>>> also not very sure if the parts & battery have been replaced or not with
>>> substandard materials.****
>>>
>>> ****
>>>
>>> I want the whole compensation for the cell or I will be moving to
>>> consumer court straight away.****
>>>
>>> Its been 3 months & last 3 days I have been calling your customer
>>> care centre & escalting the same.****
>>>
>>> ****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> Regards,****
>>>
>>> Jobin George****
>>>
>>> +91-XXXXXXXXXX****
>>>
>>> ****
>>>
>>> ****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> On Tue, Mar 13, 2012 at 10:17 PM, Jobin V George <[protected]@gmail.com>
>>> wrote:****
>>>
>>> ** **
>>>
>>> On Mon, Mar 5, 2012 at 10:09 PM, Jobin V George <[protected]@gmail.com>
>>> wrote:****
>>>
>>> Any updates on the mentioned complain.****
>>>
>>> ** **
>>>
>>> On Tue, Feb 28, 2012 at 9:54 PM, Jobin V George <[protected]@gmail.com>
>>> wrote:****
>>>
>>> Hi Team, ****
>>>
>>> ** **
>>>
>>> One clarification from my end,I have already received Rs1500 on the same
>>> day I got my cell back ie on Sun(26th Feb) after deducting the labour costs
>>> of Rs 300 (though in the invoice mention of the return of Rs 1500 is not
>>> there).****
>>>
>>> Few points where I would like some answers from *TheMobileStore* are **
>>> **
>>>
>>> .****
>>>
>>> - Despite repeated requests for the bill,I wasn't able to get it
>>> till the 26th of Feb.Getting the invoice for the services rendered by the
>>> Store is one of the rights being the customer of your store.****
>>> - When the cell was returned for the 1st & 2nd time why wasn't it
>>> tested for the very problem it was given to the store in the first place.
>>> ****
>>> - And if it was found out that it was a miss on the store's part
>>> that the problem couldn't be solved in 3 attempts also,why was the customer
>>> asked to cough up another Rs800,when the least they could have done it was
>>> to service the cell at no extra cost for the trust the consumer had shown
>>> on Store's reputation despite having to face the pain of repeated visits
>>> spread over these 3 weeks.****
>>> - What is the remedy that can be expected from **Mobile**store,though I have started using alternate cell for the time being.
>>> ****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>>
>>> Regards,****
>>>
>>> Jobin V George****
>>>
>>> XXXXXXXXXX****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> On Mon, Feb 27, 2012 at 5:56 PM, <[protected]@mytms.in> wrote:****
>>>
>>> Dear Sir,****
>>>
>>> Thank you for your e-mail dated 26th Feb' 12 notifying us on your
>>> concern.****
>>>
>>> We regret any inconvenience that your experience has caused you. We are
>>> in the process of addressing your concern and shall have one of our
>>> representatives contact you for more information which will help in the
>>> quick resolution of the same.****
>>>
>>> Your patronage is important to us, and we hope that you’ll continue to
>>> give us opportunities to serve you.****
>>>
>>> Thank you again for bringing these matters to our attention.****
>>>
>>> ****
>>>
>>> For any further assistance you may call The MobileStore Customer Service
>>> 24x7 at 6000 6363 or toll-free number[protected] or write in to *
>>> [protected]@mytms.in*. You can also visit our website *
>>> www.themobilestore.in* for more information.****
>>>
>>> ****
>>>
>>> ****
>>>
>>> Yours sincerely,****
>>>
>>> *The Mobicares Team*****
>>>
>>> ****
>>>
>>> ** **
>>> [protected][protected]
>>>
>>> *From:* Jobin V George [mailto:[protected]@gmail.com]
>>> *Sent:* Sunday, February 26, 2012 8:33 PM
>>> *To:* [protected]@themobilestore.in
>>> *Subject:* Consumer Feedback Regarding **Mobile** Store: 1257****
>>>
>>> Hi Team, ****
>>>
>>> ** **
>>>
>>> This email is regarding the unprofessional behavior of the employees of
>>> **Mobile** store,the address is as below:****
>>>
>>> ** **
>>>
>>> The Mobile Store Limited****
>>>
>>> Raja Ikon opposite Innovative Multiplex****
>>>
>>> ****Munnekolala** **Village********
>>>
>>> Varthur Obli,Near Marthahalli****
>>>
>>> Bangalore-560037****
>>>
>>> ** **
>>>
>>> Invoice details:****
>>>
>>> Invoice No 12869/5559761****
>>>
>>> Store:1257****
>>>
>>> Date 26/02/2012****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> Issues faced while interacting with the Mobile Store Employee****
>>>
>>> 1. Nokia E63 was given for repairing at the shop some 2-3 weeks,where
>>> the problem with the cell was it was switching off intermittently.****
>>>
>>> 2.It was given to me 3 days afterwards stating the LED display & IC was
>>> changed,it was charged Rs 1800/- ,when I requested for****
>>>
>>> the invoice of the same,it was assured will be sent on my email
>>> within a day or two.****
>>>
>>> 3.I promptly paid the bill & went home with the repaired cell,it started
>>> showing the same troubles the very next day.****
>>>
>>> 4.The cell was again given to the same shop stating the problems &
>>> despite repeated request I was not provided with the bill.****
>>>
>>> 5.It was again given back after 3 days to me,this time also It had the
>>> same issues.****
>>>
>>> 6.The third time I went to the shop,they said they had only replaced the
>>> LED display & not the IC's(as stated earlier) & they asked for another
>>> Rs800/-****
>>>
>>> for repairing my cell.I refused to pay up further with the kind of
>>> lukewarm response & attitude which was shown by the staff there.****
>>>
>>> 7.I asked for my cell back in the same state as given by me in the first
>>> instance & return my Rs 1800.They said come in two days & they will return
>>> ****
>>>
>>> Rs 1500 & charge Rs300 for the labour cost(Though they couldn't repair
>>> it & kept the cell with them for more than 2 weeks)****
>>>
>>> 8.This was also not provided on the same day as promised.I was asked to
>>> come back again on Sunday to get the refund.****
>>>
>>> 9.Now my cell is not showing any display & after 3 weeks of mental
>>> turmoil I have gone through,I wouldn't advise any known ones to go to
>>> Mobile Store.****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> Regards,****
>>>
>>> Jobin V George****
>>>
>>> XXXXXXXXXX****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>
>>
>