[Resolved]  Modi Hyundai — Delay in Delivery and with defects and delay in refund

Address:

Mumbai City, Maharashtra

This complaint is about Hyundai Motors Pvt Limited in Mumbai(Malad). I had done booking with Modi Hyundai for i20 -Sports on 6th Feb 2012 on basis of availability confirmation. This booking was a company lease booking and I had given advance of Rs.10000/-. All the relevant documents(Purchase Order) requested by Hyundai Sales executives were provided by 8th Feb.Modi Motors took its sweet time to generate an invoice and handed it over to me on 14th Feb. I was suppose to take delivery on 22nd Feb post registration but it did not happen due to lack of sensitiveness by Sales advisor. The disbursement cheque was ready on 16th, but the lousy guys did not had time to collect and I did collection on 18th and handed over myself. They delayed my registration process saying payment not received, where as cheque was ready but they did not bother to collect. I myself handed over the cheque to them to make it sooner. Still they were not in position to get the car registered before 25th Feb.

I had ordered accessories like mats, mudflaps, V-Cool, seat cover etc..as well. The entire payment was cleared except 10%(Rs.2150) of the accessory amount. The V-Cool film had visible problems which i showed it to them and they said, it will be taken care next day. I said that I will make the payment post mending the issue. But they refused and said that we cant give delivery of the car without clearing of Payment. Where as they already had my booking amount of Rs. 10000/- which was pending for refund. They refused to adjust it or deliver the car. In the end I made the payment as had other work as well to do in life than fighting with these inconsiderate guys. The car when delivered to me on 25th had scratch on Front left window Glass. I have delivery note from them mentioning the same. They said, they will polish it in workshop and remove the scratch. Today its 10days post delivery and Modi Motors is least bothered in giving my refund.

The entire experience of taking a new Car was embarrassing. I would NOT RECOMMEND anyone to buy any vehicle from Modi Motors. The customer values mean nothing to them.