[Resolved]  motorola mobile handset L2 — cannot be repaired

Not Repairing the handset Properly

I bought a Motorola handset L9 on 02nd, July 2008 against Retail Invoice No. AW-3048 from Anmol Watches, Chandigarh. Its EMI number is [protected].

18 days back i.e. on 09th of May, its starts giving problem like auto operate. I was not able either to make any call or receive. Without pressing any key software was auto operating.

I went to the Motorola Repair Centre at Chandigarh (Reddington Services, Sec-20D, Chandigarh).They took my handset against work order no. 1425 dated 09/05/2009 and said that handset will go to the company for repair and that they will inform me about the status within 15-20 days.

After 15 days when they didn't call me, i called them up to inquire about the status of the handset. They people said that ask after 2 days. I called them after 2 days than they said that ask after 2 days more. Then I called the Motorola Customer Support directly to Mr. Sabharwal then he told me that he will tell me the status within 48 hours but till date I haven’t received any call from him. Then after 2 days I called again Customer Support Mr. Sudesh, he told me that within a week you will receive your handset. Side by side I also made calls to Reddington service, Chandigarh for the status of the handset but they people always taking me in loop and didn’t give any positive response. Then I lodge a complaint against Reddington to Motorola Customer Support for their bad service and misbehaving with customer but you people also don’t take any action against them. Then I received a call from Reddington, Chandigarh on 25/05/2009 that my handset got repaired now I can collect. I visited their place and collected my handset. At that time handset was working properly for 10-15 min. Then I came back to my home. When I started to make a call to my friend then it starts giving same problem as earlier (Auto Operate).

I complained this issue to Motorola customer care to Mr. Shashank and requested for replacement and he told me that he is requesting the concerned department for my handset replacement.

Kindly replace my handset as its not possible for me to wait for more 20-25 days to get it repaired. As I am in marketing field so I can’t work without mobile. This is my request to kindly replace my handset as soon as possible. Otherwise, I will drag your authorized service center in Chandigarh to Consumer for harassment given to me. I wasted my lot of money on phone calls and petrol to visit their office many times. It was such a big harassment I have ever faced. Your service is very poor as compared to Nokia. Nokia is the BEST!!!

Amit Kapila
Chandigarh
Mb. [protected]

Motorola Cell Phone — Replacement of Handset in Guarantee period

Service station:
Redington (India) Limited
16 A & B wellington estate
1 st floor, 53 ethiraj salai, egmore, chennai 600105.
Service report # 1237 dated 04/05/2009. model L6i Motorola cell phone.

This is to inform you that I have given Motorola cell phone for service in the above address. They has informed me that they will rectified the same with in a week time, but nothing happened, they even didnt call to tell me the status of the phone and I followed all this days and I have being calling service station every alternative days, but they have the same answer, we will inform in 2 days. but they never called.I think GOD will know when they will get that 2 days to call me and inform.

Now its almost 2 months there is no news about the cell phone.

Its more agony that non of your person doesn’t know what is status of the phone in Delhi.

If the Mother Board is problem why u want to repair, its under guarantee so replace with the new phone. In this modern technology its very difficult to digest that you take 60 days to attended a problem on the phone.


Please replace my phone with New one.

Regards
E.Narayanan

Motorola Q9H — Delay in service

Dear Sir,

I had bought the Motorola Q9 - Licorice-Black Qty 1 on 23rd Dec 2008 Vide bill no 51424 the handset from Motrola.The EMIE code of the Handset is [protected] which had hanged on 07/05/2009 . The mobile stopped working and subsiquently given to repair under varrantee on 07/05/2009 to the authorised sevice centre Redington india limited 16.A and 16 B, Weelington Estate, New no 53, Ethiraj Salai, Egmore, Chennai - 600015 vide complaint no EG/MO/09/01058.The process of registration is completed in two hours time.

Till today i have not got back the instrument after service. I have contacted them over phone five times and visited them two times and last visit is today that is june 20th 2009. After one and half month of giving hand set i am still hanging without my handset.Motorola has not given temporary handset to use also.

The main purpose to buy this handset was to use the EMAIL application which i am not able to use resulting lot of productive time and loss of turnaround time in my workplace. Resulting in high mental agony.

I would like to sue motorola for this issue. Kindly guide me . I have all the documentation of this issue.

The managers no in redington is Mr.PRakasham mobile no [protected]. My mobile no is [protected]

Regards
Ballal.N.K

i bought L-9 from The Mobile store.
2 months ago it have sum problem.The keypad of the cell phone is automatically pasted out.i had visited 2 service center they told me tat the keypad will be changed. And u have 2 pay charges for tat.
this is very ridiculous. why should i pay for this.My cell phone is on guarantee.
Kindly help me out.

memory card option is not working.the device is unable to detect memory card

Dear Sir,
I have purchased a motorola handset no. Q9H Standard from Hot Spot shop, Spice ratail ltd,
scf shop no. 240-b, dharampura bazar patiala on dated 29.06.09. There was a some hang problem
occured in hand set so i took this set to IMAGE SERVICES, 84, LEELA BHAWAN MARKET,
CAR PARKING PATIALA ON 25.08.09 AND they erased a software of set which is suppor to
handset in swith on insted of repairning that problem. Now the service centre's employees making false comiitments of instaliing that software and harrasing me very much from near about one month.
Kindly make this issue clear AEAP otherwise this handset is useless for me.
The other detail of service centre no. is following:

1. Work order no. PG/MO/09/00602
2. MSN NO E72AHV24TC
3. WORK ORDER DT 25.08.09
4. IMEI NO OF SET [protected]
5. CONTROL NO 400254


With Warm Regards,

Joginder Singh,
# 300, Virk Colony, Patiala-147001
Mob- [protected]

Motorola Mobile — my mobile submitted in last two month in service centre but it can not repair.

sir
i vivek kumar purchased motorola mobile w270 on date 09/10/2008,
due to some problem i submited my mobile to motorola service centre on date 30/07/2009.
service centre can not responed last two month .

sir
i vivek kumar purchased motorola mobile w270 on date 09/10/2008,
due to some problem i submited my mobile to motorola service centre on date 30/07/2009.
service centre can not responed last two month

I have this Motorola W388 unit, there's this warning that says "DB Corrupt! Re-create DB", and my camera isn't saving/storing all the pictures taken. what does this mean? Can somebody help me how to do this?

motorola mobile no w388 — Regarding worst service

I perchased motorola mobile no W388 on 06/05/09 from ONE mobile store of Future mobile sea woods nerul sector 44 navi mumbai 400706.Some were on 15/09/09 the mobile was not functioning i went to that shop for the complent.First the manager was denied to take & tell me to go to the service center but after the argument he keeps the mobile with him.After one week i called him there is a diffrent person in the store can not give proper answer.Again after two days i went to the store the diffrent person do not have information about my mobile he contact other person on the mobile and told me that the mobile was sent to the service center.After every three days i contact the shop .After one month when i went to the store he told me that there is water going in to the mobile because of which it is not working .He told me that IC has damaged i have to pay 1500 to 2000 RS for repair.The mobile cost is 3199 and in warrenty period why should i pay for that.So please guide me on this.Thank u

I have a mobile of Moto razr v8 2gb, purchased date is 17 oct. 08, face problem related to battery, complaint in motorola mobile authorised service centre, (Lovely enterprises) Jodhpur (Rajasthan) on 13 oct. 09, i was received a new battery from service centre on 23 oct. 09, same day battery is working due to same was charged, After next day mobile not take to charge that time i am busy in my job, due to month closing and work pressure is very high so i was not able to go service centre, Today ( 02 nov. 09) going to service centre (Lovely enterprises) meet with Manpreet singh director of Lovely enterprises he not ready to change battery due to he was consider out warrenty he said to me that we mail to redington service than we will confirm you.



It's my humble request to motorola to solve my problem.

thanx and regards,

ashish moondra
Jodhpur
[protected]

sir's
i have motorola w388 . there is problem wich one is when i select music optiion it will shown "DB corrupt recreate DB " . now what i do ? what's problem ? please help me!

Motorola — Poor eprformance of mobile set

I had purchased Motorola (motoyuva) mobile from lucknow vide challan no 304 on 21/6/08 from RPG CELLUCOM INDIA PVT LTD (TIN NO [protected]) at SPENCER'S SUPER ,Salimar Building,MG Road,Hazratganj,Lucknow 226001 for Rs 3215/- ..It has been malfunctioning since last 8-10 months and has been corrected by the service centre thrice at Allahabad,SRK Electronic at DRM road ,civil lines Allahabad which claims itself to be an authorised service centre due to some problem in its software during the gurantee period but is continuing to do so even now.On contacting the service centre here (Mr Alok verma) it was intimated now that its mother board has developed a fault and will take around rs 2500/- for its repair .This was not done by the service centre when it was in the gurantee period of one year and now all of a sudden this defect has been told to us .The cost of the mobile is Rs 3215/- .hence it would not be logical to get the same repaired at this cost. This shows that the quality of your mobile is just worth for maximum period of year inspite of spending so much amount and thus questions your credibility of quality..Kindly tell us what to do with this mobile as we have lost faith in your company due to false promises of good functioning and services as compared to other makes.

Motorola Hand set (L-9 Cell phone) — Blank Display.

Dear Sir,
The above handset was bought from SARAVANA STORES, T.Nagar, Chennai, on 06.10.09, bearing IME No.[protected] and the same is under warranty. Due to frequent blank display performance, the handset was first serviced vide WO No.9319 dated 3.11.09 by Service Centre in Delhi Okhla Industrial Area Phase-II. On repeat of blank display of the set was surrendered again for service on 14.11.09 vide WO No.9547. It transpired on eqnuiry that the set's mother-board needs to be changed. I would like to have my handset and realise its value for money at an early date. Kindly do the needful. Thanking you,

yours truly,
V M Ranganathan, Plot-B, Door No.58, 4th Street, Yasodha Nagar, Keelkattalai, Chennai-600117.

Motorola W270 Mobile phone — Not repaired even after one month

I have handed over the Motorola Mobile phone W270 with the authorised service centre- Celltech 5/2, N P Tower, West Fort, Thrissur. Ph;[protected] on 22.10.2009. I could not get back the handset after repair even after one month. Work order No. TRS 529 dated 22.10.09

I had purchased Motorola V8, whose IME number is not registered with company, hence my phone is not working. Requesting to their customer care department, no body takes care of the matter

sir
I bought one motorola L7 set for my nephew. It started problem within last week.It could not charge battery. so please help me if you can.
Yours
Vipin Manuel

MOTOROLA (MODEL - W388) — PLEASE LOCK THIS PHONE

Address:Kalghat, Majher Para, P.O. - Bongaon, Dist.-24 pgs (N), Pin - 743235, West Bengal.
Phone model: W388
Make: Motorola
Last used No.:01/03/2010
E-mail for communication: [protected]@sify.com
Missed date: :02/03/2010
IMEI No.: [protected]

Dear Sir,
I have deposited the Cell phone to the Redimgton Service, 112/8 Benajhabar main Road, Kanpur for Repair & service my Motorola Mobile K1 on 30th Dec 2009. Mobile is in warranty.( I purchased on 10 Jan 2009)

Neither they have returned the repaired mobile, nor they are providing me the alternate handset to me till they repair the my mobile.

Seeing the poor customer care its sure I will not buy any Motorola Hanset in future and also recomond other NOT to BUY MOTOROLA HAND SET.
Kindly sort out my problem as soon as possible i am really very very nervous

Thanking You
Dushyant Singh
Mo. [protected]
e_mail: [protected]@rediffmail.com

Motorola — Mobile not repaired even after one month

This is regarding my Motorola Handset. There was a problem arisen in the keys of the handset, and then it was handed over to one of the service center of Motorola. I have submitted my mobile in the authorized service centre on 21/8/2010 12:58:28. The handset was under warranty at that time, it was told that the keypad need to be replaced and same will be done in few days but even after 1 month the mobile is not given back to me. The way of talking of the person in the service centre is just like small shopkeepers.
The handset was under warranty at that time, it was told that the keypad need to be replaced and same will be done in few days but even after 1 month the mobile is not given back to me.
There is no proper reason given by the company, just verbally they told me that the spare is not available as the company has now stopped manufacturing this model.
My concern is that, now what will be the solution of this. History tells us that mobiles have been replaced by companies if spares are not available either end of life products. Hope you understand.
Moreover of such cases is high according to me, which raises doubts on quality of the product as well.
Also, we have never got any further feedback on what exactly was the issue in the original product.
Overall impression is poor product quality backed by insensitive support.
Please find the below details for your reference purpose.
Work Order No:- NK/MO/10/00624
IMEI No:- [protected]
Control No:- 511954
MSN No:-F58AJN24HR

Thanks & Regards
Shubha([protected])