[Resolved]  MTNL Broadband 512kbps Unlimited — Not getting speed of 512 kbps

hi sir,
i am very disappointed with the service which MTNL provide me... i have a plan o[censored]nlimited combo with the speed of 512 kbps with phone number 22962021, but i am not getting this speed as they promissed earlier. the recent speed of internet is quite low and no one of your customer care executives gives me resonable answer. please look into this matter. i am so thank ful to you.
WITH REGARDS
Ashwani Jha
NO. 22962021

MTNL Triband — LEAST SPEED THROUGH INTERNET

AS PER THE PLAN OF MTNL TRIBAND OF RS.999/- THE SPEED ASSURED IS 1 MB PER SECOND. HOWEVER, THE ACTUAL SPEED IS ONLY 128 KBPS.

THE MATTER WAS REPEATEDLY TAKEN UP WITH MTNL ONLINE HELP AND ALSO THROUGH REGISTERING COMPLAINTS. HOWEVER, NO IMPROVEMENT IN THE SPEED.

COMPLAINANT : M M GHARPURE

well, first of all, the sad part for you is MTNL is not wrong here, the problem is your lack of knowledge.
Actually the internet speed is specfied in terms of bits not bytes.
the MTNL provides speed of 1Mbps (not 1MBPS, notice the difference of capital 'B' and small 'b'). 'B' stands for byte and 'b' stands for bit.
1 byte= 8 bits.
Now 1Mbps= 1/8 (1MBPS) = 128KBPS which is the speed u are getting.
1 Megabits = 128 Kilobytes..
Hope u understood now...

HELL !!! ONLY THING I CAN SAY BOUT MTNL... IT TRULY SIGNIFIES A GOVT. INSTITUTION :o...
i have taken a plan of 512 kbps... and sometimes i get big things to download like in sizes of 3gb above
these @#$@#$@#$@#$@#$@#$ give only speed avgly counted for 30 kbps or 35 and sometimes it even sinks in 6-10 kbps... iwas enjoying airtel rly happily for 2 years but when i shifted then i came to know tht airtel or any other company isnt available for net connection where i am... only MTNL...
lol this is rly getting me angry ill call them in next 10 hrs and ask them to solve the problem .. asap o/w they will RIP & Burn in Hell

now what bout my problem Satan? im getting half of what i shud get or 20kbps less than what i shud get... what u wanna tell me now? against these noobs?

Dear All,

I guess there is a clarification needed. Please read it as informed to me by an engineer.

When you buy a 512kbps plan, its 512 kilo bits per second. However our computer shows us 40-50 kBps. Note that here B is in caps which stands for bytes and not bits. Whatever plan you buy, jus divide it by 8 to get the download speed in bytes. This is not only done by mtnl but by all the ISP's in India. So if i am buying a 1Mbps plan I should expect 150kBps download speed on average. (This is what was told to me when i was also digging for answers to same question)

I agree to some extent that MTNL is a lethargic company, and inspite of subsidies and govt. backing it is so bad like any other public service. Mtnl is eventually going to loose the market. It has potential, the reach to less developed areas and already setup network with good price offerings, but their human support is lagging to a great extent to make decisions. This was in 2008, when my cousin had to wait for like 3 months to get a Broadband connection. Mtnl knew that demand is so high but did not prepare to meet this demand and in place lost the prospective customers to other cheating ISP's. One thing is clear Mtnl does not cheat but its lazy. Once my net connection used to break very often, a person asked me to pay him to get things fixed. (he wasn't an MTNL employee but yet had connections to go in and fix on routers at mtnl offices.)

As of now in 2010, the services have quite improved, when I called up to change my Plan, i didnt have to wait for a month to get it changed, i got the confirmation call the very next day and here it was---- changed and improved. Now they promise to give broadband connection in 4 days, and yup my friend got it in jus 4 working days.

Their call centre was still bad, but who cares they responded to my request and am quite happy to see this progress. They have the infra, jus need a lil sophistication in their approach to customer.

Sorry i didnt read previous comments by Satan and Gautam Taneja - they are very correct, guys please get educated on this.

Hi Sir,

I have taken a Broadband connection from MTNL, My plan is 512 kbps Unlimited Plan.
User Id is: 25941923
Name: NARENDER
But from the starting of my connection I am getting only 150-200 kbps speed. I already make a complaint on 1504 customer care and as well on send mail to [protected]@bol.net.in. But still i am facing the similar problem. If Mtnl people can't give the speed of 512 kbps.
I will be greatful to that person, or Team who will solve this problem.
Waiting for your kind help in advance.
- NARENDER ([protected])

Hi Sir,

I have taken a Broadband connection from MTNL on 17th of july 2012. My plan is 512 kbps Unlimited Plan.
User Id is: [protected]
Name: SACHIN
my mtnl connection so I am getting only 100-120 kbps speed. I already make a complaint on 1504 customer care and as well on send mail to [protected]@bol.net.in.
Or otherwise if i got the speed of 512 kbps, .. sir pls. solve this problem.
Waiting for your kind help in advance.
-- SACHIN -- ([protected])

i sometimes get an astonishing download speed of 200-250kbps when i download through torrent

[protected]@#k all services by our own people, where is freedom and In-dependency... We are being screwed by own ..

dear sir,

I am aman stays at rohini zone sector-1, my telephone number is 27517598 that I am using internet facility also with tariff plan-"trib combo ul data-599 " now i faced problem of slow speed of my plan it is not as per the plan which has given by mtnl to me, and my wi-fi range is poor so that i can't connect internet to other potable device though wi-fi

kindly solve my problem as soon as possible

thanking you,
yours truly

Details Of Incoming And Outgoing Calls

MY NAME IS Niharika Kholkute MY TELEPHONE NO IS 28877813. I WANT the details of incoming and outgoing calls .PLEASE SEND ME THE DETAILS ON MY MAIL ID.[protected]@yahoo.com

Bell not ringing

Ref my land line telephone no[protected] my bell does not ring thus iam missing out on many calls, pls help rectify asap.
rgds shroff