[Resolved]  MTNL Internet & Voip Connection — VOIP LINE NOT FUNCTIONING & INTERNET SETTING CHANGED LEADING TO ITS DISCONNECTION BY VOIP REPAIR STAFF

Date:[protected]

Ref..: Landline:[protected]; CA-No.: [protected]; Modem: TKD318 EUI

Sub.: 1. Complaint of VOIP Phone to Mr. Bhaivav on[protected] at about 10-30AM
(1st Complaint on 22nd, then Repeat on 23rd & 24th Oct., 2008)
2. Complaint of Internet / Configuration changed by your staff on 25-10-08/
No Internet since 25-10-08, after Repair Efforts of your Staff.

Sir,
I am highly perturbed by the RECURRING DEFECTS in the VOIP line at your Exchange.
In a month the phone is hardly in working condition for 10 days.
Complaints are attended to only after a few days, when we persist.

Your Engineer say that the DP goes dynamic [ I don't understand this].
I am with my wife and we both are senior citizens, who wish to talk
to our children in USA. But are always interrupted due to defect.

NOW THE PHONE was NOT WORKING AT DIWALI TIME.
THIS IS NON-SENSE.

When the VOIP Phone was advertised, it was clearly stated that
it will be on the Same Line, as the exhisting Land Phone [No.[protected]]
& NO computer is required.

The staff sent by you is neither properly trained nor equipped. If they need
a modern Lap Top for repair work then they should bring it with them.
I have an old DELL INSPIRON 7000 with one USB Port only.

When your Staff is un-successful in Repairs, they start blaming either the
Lap Top or the Tel. Line. But the fault is always at your Exchange/Server.

For example the Modem is logging on only at 192.168.1.2 and DYNAMIC ISP.
Any effort to fix it at ISP: PPPOE/OA is fruitless.

PLEASE SEND SOME ONE WELL TRAINED & WELL EQUIPPED TO FIX
MY INTERNET & VOIP lines expeditiously.

You must look into the matter. If the things can not be mended,
I will seek REFUND for Triband and VOIP modems [instead of two modems,
which I have paid for, only one is left by your personnel].
I think there shall be more service providers in India.

I shall be thankful if you can get my VOIP-Phone & INTERNET fixed up URGENTLY
latest by 16th Nov., 2008.

HARI SARAN GUPTA,
C-19, BIJLI APARTMENTS,
Gujrawala Town - Part II,
G.T.KARNAL ROAD,
(Opposite Gautam Motors,
& near SBI Colony)

Landline:[protected]
Mo.: [protected] [at Res.]