[Resolved]  Mts — Worst connection

MTS BROADBAND SERVICE IS WORST IN THE INDUSTRY. IF ANYBODY DECIDED TO TAKE THEIR SERVICE KINDLY STOP IMMEDIATELY. IF ANY PROBLEM IN THEIR DATA SERVICE NOBODY WILL TAKE RESPONSIBILITY TO SOLVE THE PROBLEM AND THEY WILL CLOSE THE COMPLAINT ITSELF WITHOUT INTIMATING THE CUSTOMER. ACTUALLY THEIR WAS AN OFFER ON RECHARGE OF RS.698 FOR 2 GB WE WILL GET EXTRA 4 GB FREE USAGE AND THAT WILL BE CREDITED TO OUR A/C WITHIN 48 HOURS. I WAITED FOR 3 DAYS AND I CALLED THE CUSTOMER CARE AND REGISTERD A COMPLAINT. BUT TILL TODAY THE PROBLEM IS NOT SOLVED AND MY COMPLAINT HAS ALREADY CLOSED AS PROBLEM SOLVED. WHO ARE THESE TO CLOSE THE COMPLAINT WITHOUT SOLVING THE PROBLEM. IF YOU CALL CUSTOMER CARE THOSE PEOPLE DOESN'T EITHER LOCAL LANGUAGE OR ENGLISH OR HINDI OR EVEN THEIR MOTHER TONGUE PROPERLY. EVEN THE SENIORS ARE LIKE SAME WAY THEY ARE LEAST BOTHERD ABOUT THEIR CUSTOMERS. I HAD SENT MAIL TO MR. ANTONY .V WHO IS A NODAL OFFICER OF KARNATAKA REGION ALSO A IRRESPONSIBLE PERSON AND HE IS ALSO LEAST BOTHERED ABOUT THIER CUSTOMERS. IF ANYBODY KNOWS THE EMAIL ADDRESS OF ANY BOARD OF DIRECTORS KINDLY LET US KNOW ON MY MAIL ID : [protected]@GMAIL.COM.

EMAIL ADDRESS : [protected]@gmail.com

They suck big time I have an MTS connection speed never goes more than 500kbps when minimum they promised was 1 mbps and on top of that downloading is slower than airtel 128kbps...videos take ages to download...frequent disconnection...after making sevral complaints no one even bothered to contact me back

i am too looking for corporate head email address if you get it please share it. Thanks!

(MDN NO-[protected]) Hi All this is Mrutyunjaya, I have taken a connection on 6th of october by paying 1900 for the device and the one month unlimited plan with specified 3.1Mbps speed. Before getting the same I spoke with the coustomer care mr pradeerp who assured me regarding good speed over my locality. The initial speed was very low from the beggining and I lodged a complaint on the very next day...no body turned up. I called the coustomer care few days later(1-2 Days) and to my surprise complaint got closed and the executive explained that it has been resolved..and the coustomer care had no clue regarding my questions..no body visited my place and speed was still below 100Kbps. I raised another complain by requesting the executive and was waithing for another 2 days. One person from support visited my place and assured me that there will be some changes in band width allocation for he locality, willl be done and I ll be getting the speed. Nothing happend in the days later and that (second complint) also got closed, on 18th of october I lodged another complaint(OCT-9508) which is still open and yet be responded by somebody. I would have been delighted if the the speed for browsing had been more than 200Kpbs against the advertised 3.1Mbps.

I have forwarded my complaint copy to nodal officer Mr. Antony(nodal.[protected]@mtsindia.in), Appellate Authority (appellate.[protected]@mtsindia.in) and copied to customercare.[protected]@mtsindia.in. I have remided for 5 times, I recieve the read copy but no response from their side so far, though In web page it says"The Nodal Officer will acknowledge your complaint in 3 working days and put his/her full efforts towards its earliest resolution." ...Hope somebody is reding the same

Regarding the coustomer case side, It takes exactly 12 minutes to reach the executive( 6 rupees at minimum call rate) and another 10 rupees if you are put on hold to contact Supervisior. Most of them dont speak well and doesnt behave proper it is my personal exxperience may differ(not all though).
In particular I ll name Mr Praveen, he happens to be a Team lead or supervisior, speaks very harshly, without manner and moral thinking and cuts the connection saying "your voice is not audible..thanks for calling" he repets the same for 2-3 times and cuts the phone. This is very hurting(paying 999 per month 33.33 per day and 20 rupees per a call and no results.

please reply and resolve the issue. Looking forward for a good conectivity and speed

MTS is like a big time cock sucker...people sitting in their call center doesnt have sense how to talk with customers...I recently bought MTS connection and it does not work on broadband...it just work on 1X...I launched a complaint in MTS call center...after 2 days i called back to check the status again... they said that my problem has been fixed and I am still facing the same problem...if any body knows the email id of any board of direstors...please post it here...

About My Internet Speed.

My Internet Speed Does not Goes Above 20 Kbps. I complaint many Times about my internet connection. there is no response.