[Resolved]  Mts — Data Card - [protected], Complaint No. C[protected]

Address:

Tamil Nadu

MTS Company is cheating people very badly, I am really frustrated with them.

I am without internet from more than 1.5 months and no one are ready to help.

I got a Data card in March from a distributor and my data card number should be [protected] and I opted for the plan 12GB unlimited at Rs. 999/-, I paid around 3,800 in advance for the data card and for 3 months bill in March when the data card was handed over to me.

My wife uses this as she is working for a US company (Work from home), We used this services for 3 months; however, the speed used to be very slow after every 10 days in a month.

In Mid of June, Data card was deactivated. I called up customer care (pathetic is not the word for their English, very very tough to understand their English) to check if the bill payment was pending and found out that my 3 months payment in advance was still available and no need to pay, but they dont know whey Data card was deactivated and asked me to wait for couple of hours.

Calling to the customer care started like this (atleast 4 calls everyday for more than an hour/call) and I used to hear all non-sense explainations. Almost 10 - 12 days later when I started blasting them, Finally they sent a technician to house (he was a nice guy), he checked with some software and got to know that my Data card is been mapped with some other number [protected] which belongs to some guy called Syed and my number [protected] is mapped with Syed's Data card (Syed is using Rs. 750/- plan which is only 3GB, and this is the reason my Data card speed was very slow after every 10 days).

After this again I started calling customer care (complaint no. is C[protected] and I told the issue but still ended up with no answers or solution.
I found out the escalation matrix on their official website and sent a two page escalation email to "appellate.[protected]@mtsindia.in" on July 1st 2013 and a followup email on 2nd and 3rd July and again ended up with not even a courtesy reply.

I found the next level of escation matrix on web site and forwarded the same email on July 19th to "[protected]@mtsindia.in" copying "appellate.[protected]@mtsindia.in" adressing a person by name "Viad", Till today I have not received a single reply or a call from any one of them.

Today July 29th I somehow found the CSD number and called [protected] and spoke to somebody called Vignesh (Appellate incharge - Ambattur, Chennai) and blasted. He says they have received my email on July 1st and have forwarded to concerned department, when I asked him that don't you have a courtesy to call your customer and talk about the resolution, he has no answer. Now he told me that he will put a conference call with his Manager in next 5 minutes and am still waiting for his call(Its almost 45 mins am waiting), when I called him again somebody said he is busy he will get back to you. WHEN WILLLLLLLLL IIIIIIIIIIIIIIIIIIIIIIII GET THE RESOLUTION???????????????????????????????????????????????????????????

Between all this issue I get a call from some one from MTS in July begining saying that I have an outstanding bill amount of Rs.5000, please pay this immediately else your Data card will not be activated. WHAT KIND OF ORGANISATION THEY RUN....

Like I said above, my wife uses this to work for a US company (she works for night shift) and she gets her salary every month. from Mid of June to till date she has not received her salary as she does not have a net for working. WE HAVE LOST MORE THAN RS. 40,000 IN THE WAY OF HER SALARY.

I want a lumpsum compensation for this loss and I want my data card to be reactivated ASAP for next 3 months (with free of cost as I have already paid in advance for 12 GB plan and I have never used it.).

CAN YOU PLEASEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE HELP ME ASAP.

You can call me at[protected]