[Resolved] MTS MBlaze Data Card — Horrible services and In-human treatment meted out to customers. | |||
*Sent:* Monday, April 25, 2011 8:37 PM > > *To:* MTS APPELLATE MUMBAI; MTS CUSTOMER CARE MUMBAI > > *Cc:* [protected]@rediffmail.com > > *Subject:* Formal Complaint : MADHAV GUPTA > > > > *Dear Sir/Madam,* > > > > *My name is Madhav Gupta and i purchased a MTS blaze data card** (MDN > > : [protected])** approximately a month and a half back .I took the 595 > > night plan in which i am given 10GB of data at a speed upto 3.1Mbps. I > > am currently residing in a Guesthouse > > located in Post-Ghansoli area(Talwali Gaon). While buying the M-Blaze > > card i categorically asked whether broadband services are provided in > > this area. Your team assured me that i will get the broadband services > > for which i am paying. * > > > > *However on using the data card, i did not even receive 1x speeds.The > > speed which i was getting was around* *20-30 kbps(not even 1x)** and > > not upto 3.1Mbps. I had problems in opening www.google.com > > > > *I lodged a complaint with customer care with **Service Id 24569378.** > > They gave me an approximate date of 2 weeks to rectify my solution. > > But when i called to check the status of my complaint, to my disbelief > > they had already closed the service request on account of me not > > answering my telephone, which is absolutely not true.In my preferred > > time for callback , i had quoted anytime, but when the customer care > > executive called i was in a meeting so i told the customer care to > > call back between 4-9 pm.but they never called back and closed the > > request. I repeatedly called and complained but nobody took any > > action. out of one month 27 days had gone by and i was not able to use > > any service . **Still no reply from your customer care helplines . > > Again, I waited patiently but no response**. > > > > **I called up the customer care again to lodge another complaint, this > > time the executive refused to take my complaint as i called during > > daytime. He told me , since i have a night plan i am not permitted to > > lodge a complaint during day. I was aghast at this , and i requested > > to speak to the supervisor/floor manager. The executive again refused > > to connect to the supervisor, saying i am not authorized/permitted to > > speak to the floor manager/supervisor.** > > > > On numerous occasions , I lodged a complaint , but no action from your > > team. Since i use the card professionally, I am heavily dependent on > > it for my work, which suffered a great deal because of no poor > > services from MTS. > > > > **I even sent a complaint email to Mumbai nodal officer Ms. Sharmila > > D'cunha dated 18 April 2011**, to which i got an auto-generated email > > from nodal helpdesk acknowledging my complaint. T**he mail said it > > will respond in 2 days. A week has gone by no response from your team.** > > > > Again i lodged a complaint** C[protected]**. I reopened that request 3 > > times. On all 3 occasions , your customer care executive closed the > > request on account of no answer. THIS IS ABSOLUTELY NOT TRUE. On the > > contrary your exectuive did not call me on the specified time i had > > asked for. **During complaint i had requested for a call back at 2-3 > > pm, your executive called me at 4:35 pm**. Please check your call > > logs. Again Yesterday(Sunday 24April) , I reopened the service > > request. This time **Mr. SAGAR MANOCHA** from your team gave me a > > **personal assurance that this matter will be taken as top priority > > and your escalation team will respond at 2-3 pm on Monday ,25th > > April,2011. Again, NO RESPONSE**. > > > > I am harassed to the core by your team and services and will not take > > it anymore. **THIS IS MY LAST FORMAL COMPLAINT. Please note , after > > this i will make a formal complaint in the consumer court.** I have > > the emails and the call logs on days which i made the complaint over > > the last 1 and a half months.**The services and treatment meted out by > > your team is unimaginable and most disturbing. It has affected my work > > in a magnanimous way.* > > > > *I am working in Reliance industries and have told all my business > > colleagues about this problem, they too are facing this problem and > > will now refrain from buying mts data card and look for other options.* > > > > *Professionally and personally i have told all my friends, family, > > colleagues about MTS's horrible way of treating its customers, its > > services and value for money.** * MTS CUSTOMER CARE MUMBAI wrote: > > > > Dear Mr. Gupta, > > > > Good morning to you & we regret the inconvenience caused to you. > > > > With reference to your e-mail dated 25-Apr-2011, we would like to > > inform you that, as checked your Mblaze data account your available > > balance is zero, so we kindly request you to recharge your account & > > then check, if issue still persist kindly let us know. > > > > Should you require any further clarifications or assistance, please > > reply to us via email at customercare.[protected]@mtsindia.in > > <mailto:customercare.[protected]@mtsindia.in> or feel free to call our > > Customer care number[protected]Toll free only from MTS mobile). > > > > We value your association with MTS. > > > > Warm Regards > > > > Pooja Singh > > > > MTS Customer Care To: MTS CUSTOMER CARE MUMBAI > Subject: Re: Formal Complaint : MADHAV GUPTA > Dear Ms. Singh, > I am well aware of the fact that the balance at this point of time in my > M-Blaze account is 0. But I am not sure , if you are aware of the fact > that due to the poor services of MTS, I was not able to use more than 3 > GB of the data allowed in my 595/- night plan ( Allowed Limit was 10Gb). > I therefore ask you to recredit my account with the remaining 7 GB of > data with validity of suitable days, so that i can test the services > again. If satisfactory, i shall recharge my account. Please note i am > not asking you to re-credit my account with additional balance or data > limit. I paid 595/- for 10GB of data , out of which i was only able to > use 3 GB (due to poor services and after repeated complaints). > If you still have any queries/ questions, I urge you to arrange a call > back from your superiors, so that i can explain the situation better. I > am only asking for what is rightfully mine and nothing extra. > Revert back at the earliest. > MADHAV GUPTA MTS CUSTOMER CARE MUMBAI wrote: > Dear Mr. Gupta, > Good afternoon to you & we regret the inconvenience caused to you. > With reference to your e-mail dated 27-Apr-2011, we would like to > inform you that, the recharge of Rs 595/- has been utilized by you & > its validity has been finished, hence we are to re credit your account > with the remaining 7 GB of data with validity of suitable days. > Should you require any further clarifications or assistance, please > reply to us via email at _customercare.[protected]@mtsindia.in_ > <mailto:customercare.[protected]@mtsindia.in> or feel free to call our > Customer care number[protected]Toll free only from MTS mobile). > We value your association with MTS. > Warm Regards > Pooja Singh To: MTS CUSTOMER CARE MUMBAI Subject: Re: Formal Complaint : MADHAV GUPTA Dear Ms. Singh As you quoted "With reference to your e-mail dated 27-Apr-2011, we would like to inform you that, the recharge of Rs 595/- has been utilized by you & its validity has been finished, hence we are to re credit your account with the remaining 7 GB of data with validity of suitable days." Pleaser re-credit Asap and inform me so that i can check the services. Still awaiting call back from your superior / manager on this matter. Thanking you MADHAV GUPTA MTS CUSTOMER CARE MUMBAI wrote: > Dear Mr. Gupta, > Good evening to you & we regret the inconvenience caused to you. > With reference to your e-mail dated 27-Apr-2011, we would like to inform you that, the recharge of Rs 595/- has been utilized by you & its validity has been finished, hence we are unable to re credit your account with the remaining 7 GB of data with validity of suitable days. > Should you require any further clarifications or assistance, please reply to us via email at _customercare.[protected]@mtsindia.in_ <mailto:customercare.[protected]@mtsindia.in> or feel free to call our Customer care number[protected]Toll free only from MTS mobile). > We value your association with MTS. > Warm Regards > Pooja Singh > MTS Customer Care To: MTS CUSTOMER CARE MUMBAI <customercare.[protected]@mtsindia.in> Dear Ms.Singh Since, you are not arranging a call back from your manager or superior. Pleaser provide me with the number so that i can call them myself. I do not think you understand the gravity of the situation and how much your team has harassed me. Madam, I am sincerely requesting you to take action on this matter. Please do not force me to adopt legal measures. I have already stated that this is my last formal complaint , and if no action is taken i will lodge a complaint in the CONSUMER COURT. I expect a call from you or your superior by tomorrow positively. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
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