[Resolved] MTS (MBlaze) — balance deducted but recharge not done

nikis31

from Sarka Ghat, Himachal Pradesh

Address:

Pune, Maharashtra

balance deducted but recharge not done
I have recharged my MTS(M-Blaze) for internet services of Rs999.00+Rs10.00 as service tax.
My balance is deducted from my SBI Account(amount rs 1009.00),but my recharge is not done yet.
Kindly refund my money.

Details of the SBI transaction is as below:
25-Aug[protected]Aug-2011) TO TRANSFER
INB Avenues India Pvt. Ltd CCA11HCBE899IG64060511 TRANSFER TO [protected] AVENUES INDIA PRIVATE 1,009.00

Details of recharge is as below:

ORDER DETAILS:
Merchant Site URL : www.freecharge.in
Order Number: 5054133 Order Received: Aug 25, 2011

Total Amount : INR (Indian Rupees) 1009.00
State Bank of India Account Holder : vinod singh
Billing Address : (As entered by the Customer)
c/o Mallaya.N.Hegde,Svy no-79/2,Shivratna Colony,Behind Dilip Amre Residence,Panch Peer Chowk,Kalewadi,Pune-411017,Maharashtra
Pune Maharashtra
411017 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.co.in
Customer's IP Address : 27.97.127.16

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vai_ds

from Patiala, Punjab

MTS Mblaze — Balance getting deducted without use

I have taken a MTS card for internet connection. I had been informed that surfing is free & charges will be deducted for only downloading from internet. But my balance gets deducted even if i dont download anything or sometimes even if i don't use internet.

Also i was informed that the speed is upto 3.1 mbps, but i mgetting surfing speed upto 1mbps & downloading speed upto 30 kbps only.

Regards,
Vaibha Dsouza

Dr. Jyotsna

I have recharged my MTS(M-Blaze) for internet services of Rs999.00. My number is [protected]. The device (folding) is not working properly as the screw, from where the device gets fold, has been detached. I approached their service centre where they misbehaved with me. I purchased it in the month of January and it is very well within warranty period. Company claims to have various schemes of adjusting unused usage and for top up and also for changing of subscriber’s number and also advertise for free supply of data card if one opts for unlimited recharge. Inspite of is they harass the users after selling their product. There are so many players in the market. So one should not go for MTS. There Commitment is always proved wrong in my short association with them. They take unusual time in sorting out the problems of a customer as is evident from the complaints coming on site. I want my device to be repaired at the earliest or to get back my money for the unused period from 05.10.11. Whosoever reading this complaint should think twice before going for MTS. If I do not hear from the Co. in this regard at the earliest I would definitely going to knock the doors of legal forums. My contact No. is[protected]. Company is finding it difficult to resolve the problems in STATE CAPITAL what can be expected of it in rest of the Country. Hoping the Concerned authority will look into the matter and resolve it. From: Dr Jyotsna.