For the last three days I'm getting speed less than 0.1 Mbps. They told me I'll be getting speed upto 3.1 Mbps, but it never reached above 1.2 Mbps that too rarely, for 3 days in the last month. For most of the days (90%) the speed was less than 0.5 Mbps. Whenever I chat with the customer care, they ask me to switch off my firewall. As soon I register complaint the speed increases, and after 2 days it again reduces to less than 0.1 Mbps. The funny thing is that nobody attends to the problem. The problem is resolved temporarily just by registering the complaint. Then they call you up, you say that you can remove the complaint as now there are no issues with the speed (Here I'd like to emphasize that when I say no issues I mean that speed has increased from 0.1 to 1.0 Mbps, which is nowhere around 3.1 Mbps). Then they disconnect the call and within an hour the speed reduces. I'm not sure what technicalities are involved but I'm suspicious that it is a theft. Because such instances, exactly the same have happened three times, two times with BSNL blackberry services, and once with MTS. To me it seems that these ISPs are not providing transparent services. I am paying Rs 1298 a month for broadband speed, and whenever I perform a speed test, it comes out to be 0.13 - 0.14 Mbps which means that they are providing me only browsing speed which is free once 15 GB is over. My connection Log says it is about 6-7 GB. True, connection log cannot be used for billing purposes, but how can there be so much difference? I am very very dissatisfied with MTS and will be more than happy to return their modem if they can return the cost of modem + my 1298 Rs.
You can verify my speedtest result here: http://speedtest.net/result/2038865956.png
Modem Details:
MTS Mblaze Prepaid
MDN No. 9151128413
User Name: Abhinav Raj
Email ID: abhinav6467@gmail.com