MTS MBlaze Usb — Ridiculous policy

Address:

Kolhapur, Maharashtra

I would like to address the issue which i have faced with MTS Mblaze USB internet service. When i had got the dongle for use of internet, i had been specifically told that there would be no charges for website viewing and checking of mails or chatting. I would only be charged on downloads, such as downloading files from the internet MP3, PDF's, etc. I had been told that MTS would charge 198Rs for 250MB of download and it would be valid till 1 month. The pamphlets and the brochers said the same, they had even promised a surfing speed of 3.1Mbps and i had got 16-23Kbps which was really pathetic. The broadband service wasn't good at all since there was intermittent disconnections as well. After charging the account with 198Rs the USB stopped working after 3 days, i was completely astonished, so i called up the customer care of MTS. To my surprise the lady on the phone said that i had used all my 250Mb and that's why its not connecting. THIS WAS RIDICULOUS. I hardly viewed websites for checking my mail, and asked for further explanation. I was then told that MTS even charges for viewing websites and it would be considered as downloading if i viewed websites. I was completely annoyed and asked for the manager to come on the phone. After a few minutes the manager came on the phone and he also re-iterated the same scenario, i argued with him since i am also a networking engineer and only when you actually download and save something from the internet it would be considered as downloads. The manager behaved rudely and kept interrupting me. I once again told him that if viewing websites was chargeable by his good for nothing company then why wasn't this been told earlier and moreover i also use BSNL's broadband and they have clearly stated that only when i download something i would be charged, same goes for TATA and Reliance.
I would like to end this topic by saying that MTS is simply making a fool of its consumers and trying to gain more money for its company by looting the customers. They have been practicing un-ethical methods and their service is completely LAME! I would really like this issue to be addressed, as many people have given their complaints on internet but not on the consumer court forum. Please contact me if further clarification is been required.

Shashi Shinde
Cell No:- [protected]